Star B.
Delivery was awful
Delivery was awful. The medication was not refrigerated. There were no instructions on the envelope for my building's receiving department to refrigerate the medication and it sat for 2 days in the sweltering 80 degree Fahrenheit Miami weather in my non-air conditioned receiving department before I was able to pick it up. Zero out of 5 stars. I will be canceling this and getting a prescription with another company who charges less than $179 per month and actually ships the product correctly.
Response from My RNKDec 30, 2025
Hey, We work with licensed pharmacies that compound and ship one of the most advanced and stable NAD+ formulations available, and we do have laboratory stability data that confirms its safety and integrity under standard shipping conditions. We’re always happy to share this information directly with patients for peace of mind. That said, we completely understand how receiving a package that feels warm - especially after a shipping delay - can be alarming, and your safety concern is valid. While delays are sometimes outside of our direct control once a package is in transit, this does not mean we take your experience lightly. We will be reaching out to you directly to review what happened in detail and see how we can address this appropriately. Patient trust and safety are extremely important to us, and we would never want someone to feel dismissed or unheard. Thank you again for bringing this to our attention - we genuinely want to make this right. MyRNK Team