I have been using the High Impact whey protein product and I can see and feel the difference. I am 59. My muscle growth is effortless and my joint pain is greatly reduced. I have been using this product for 6 months and I have been very happy with the results. I had an issue with the taste and wanted to return the plant base protein for the whey. I had no problem whatsoever. If you are looking for something that is going to be like an energy drink this is not it. There is no rush. You just have less pain and more strength. This allows you to do more exercise.
ME
M.E.
Finally a no-hassle return process
I used three containers of Power Life Plant Protein. The taste was okay, and my hunger was sustained all morning, but I felt it didn't live up to the muscle-building-without-the-gym claims of the ad. The company had a great return policy of a simple form online and return the bottles even if empty. I paid return shipping. My money was refunded a couple of days after they received my package. I was shocked at the ease of return without being hassled.
Response from Power LifeOct 18, 2024
Hello, my name is Jordan. I am with Power Life. I am sorry to hear that our formula did not work out for you. While many of our customers see great results, we understand that our formulas may not be for everyone. For this reason, we stand by our 90 day money back guarantee. I am glad that you were able to take advantage of our return policy. We hope you give us another shot in the future. If you ever have any questions, please do not hesitate to reach out. My email is [email protected]. Have a nice day.
VE
Victoria E.
Terrible tasting product!
I've tried the Whey Protein Powder. I don't know how people can drink this product, it's the vanilla flavor but, it tastes terrible! I have pictures of the product in the bottom of my cup that look like strips of leather!
I would like a full refund and I don't want to have to pay for the return of this product!
Response from Power LifeJun 13, 2024
Hello Victoria. My name is Jordan, I am with Power Life. I am sorry to hear you are not enjoying the taste of our formula. While many of our customers love the taste, we do understand that it may not be for everyone. For this reason, we stand by our 90 day money back guarantee. If for any reason you are unhappy with your order, it may be returned for a full refund. Other customers in similar situations have found by adding our formula to their favorite smoothies or juices. I would like to escalate your review to our Customer Relations Team so that an agent may provide you with personalized care and ensure you are fully refunded. Please email me at [email protected]. Have a nice day.
KE
Kevin
Returns are costly
I love the high impact protein (both the whey and plant based), and have tried a number of things including the Foundation Phytonutrients and High Impact endurance, which we've liked but haven't been as dedicated to. I ordered Foundation Four and was looking forward to it, but once we tried it, we just really hated the taste, and requested a return, as everything has a 90 day guarantee were totally comfortable with trying it... HOWEVER, today I had to pay $23+ to send it back, more than 1/2 the cost of one jar of the product (we paid $120 for 3 of them). Very unhappy with this, and will be reticent to try any new product from MyPowerLife, despite being very loyal to Tony Horton for years now.
May be time to find a different protein product too. This left a bad taste in out mouth in more ways than one.
Response from Power LifeJun 13, 2024
Hello Kevin. My name is Jordan, I am with Power Life. I apologize for any inconvenience you have experienced. While most customers enjoy our formulas, we understand that they may not be for everyone. For this reason, we stand by our 90 day money back guarantee. If for any reason you are unhappy with our product, it may be returned for a full refund. As it is an industry standard, we do ask that you return the products if requesting a full refund. We are unable to provide a return shipping label. All return shipping costs are the customers responsibility. I apologize for the inconvenience. If you ever have any questions, please do not hesitate to reach out. My email is [email protected]. Have a nice day.
BJ
Ben Ja M.
22647 Ventura Blvd Suite 2016
22647 Ventura Blvd Suite 2016
Woodland Hills
91364
United States
Im always curious of where a company is located and what the business looks like to make sure its legit ( from being scammed in the past )
Why is your address to your business a post office called The Postal Place ?
Response from Power LifeApr 26, 2024
Hello Ben. My name is Jordan, I am with Power Life. I apologize for any confusion. We do not currently have a retail location. This address is connected to one of our PO boxes. I want to assure you that we are a legitimate company. All orders placed on our website come with a 90 day money back guarantee. If you find that our formula is not a good fit, it can be returned for a full refund. If you ever have any questions, please do not hesitate to reach out. My email is [email protected]. Have a nice day.
RG
Roberta G.
I bought a supplement from PowerLife
I bought a supplement from PowerLife, after checkout the website directed me to additional products and asked if interested. I proceeded to add the additional items to my shopping cart, so I don’t have to look for the items later, and will look into the products. I did not know they were going to charge me at that moment and place the order. When I saw they did, I Immediately called customer service to tell them I did not want to place that order just yet.. they gave me a refund, i explained i had thought the additional order was going to go to the “shopping cart” not my previous order i had placed. When I got the refund i was short almost 28.00!!! I called customer service and she claimed it was because it was because of customs duties, when I was not satisfied I asked to talk with a supervisor named “Patty” and she was very rude, and blamed my bank. I called my bank and they told me this happened because it took over 24 hours for them to recieve the canclation from Powerlife, thus changing the exchange rates. However, I cancled in less then 1 minute after I saw the order did not go to the shopping cart, rather the order proceeded on it’s own. I tried to explain this to customer service and they didn’t care! I explained i would like the 28 dollar difference, or a voucher, they basically told me too bad. What kind of website takes your money without authorization on the website, and then doesn’t rectify the problem? Gives a bad taste in the mouth without even trying the product!! Tony stand by your product and don’t allow the website to do this, and don’t allow customer service to be so ignoratnt to glitches that take place on your end!
Response from Power LifeFeb 27, 2024
Hello Roberta. My name is Jordan, I am with Power Life. I deeply apologize for any inconvenience you have experienced. When going through the checkout process, your initial order is placed once clicking "Submit Order". Customers are then presented with some additional offers. These offers are limited promotions given to every customer as a "Thank You" for your initial purchase and to provide you with more product at a lower price. These offers do not replace the original order but are added to it. All offers also have a clear button to be declined. Regarding the exchange rate, we do not keep any percentage of a full refund. Due to the constantly changing exchange rates between different currencies and banking institutions, all charges and refunds will be processed in USD. Taking a look at your account, I do see that the orders you cancelled were refunded in full on our end. While the refunds were processed on our end the same day you placed them, it can take 3-5 business days for the refunds to be accepted by your bank, which can effect the daily exchange rates. Unfortunately, we are unable to change this as it is a system put in place by banking institutions and not our company. While, we are unable to provide a further refund or credit. I am able to offer you a 20% coupon code for a future purchase. Again, I apologize for any inconvenience. Please email me at [email protected]. I would be happy to provide you that code. Have a nice day.
JD
Jere D.
Love the whey protein
Love the whey protein. Feel much more energetic and lost a few pounds. More to go.
LK
Laura K.
The Endurance supplement gave me more energy …
The Endurance supplement is wonderful and Tony Norton’s company is better than any of the other companies. Soon after starting the Endurance supplement and noticing a difference that I felt stronger and had more energy I developed a very bad virus (probably RSV-a horrible virus for infants and seniors, can be deadly).
But when I recovered I had an excess of the Endurance. I was shocked when Brittney, the sweetheart in customer service told me that they would hold back the box of 6 bottles they were getting ready to send me. I could also return.3 other boxes of 6 bottles. This would put over $500.00 back into my account-$128.24/4 boxes. I had explained to Brittany how ill I had been at the time I should have been taking IT and hadn’t been able to return it. I’m sure they still would have returned it because it’s their policy so I don’t understand why other people had difficulty returning theirs. Sometimes it’s the way you approach the situation. And some of the other poor reviews….. some-
times no matter what you do, there are people NO matter what you do you CAN NOT PLEASE THEM!!!!!!!!
I was VERY impressed with Brittney, PURE HEALTH CO. that returned my excess and extremely pleased with the product that gave me more energy and strength. Thank you so very much!!!!!
Laura Kirk
