MyPillowReviews of mypillow.com

I ordered 2 MyPillows and love them! Great product and great prices! I'm very satisfied. 😃👍❤

I purchased the slippers. They were awful so I decided to send them back. Couldn't reach customer service by phone or chat. Finally, I reached out on the website. I received a return label which I had to pay for. I returned item on 12/15 and as of today, 1/13 it has not been credited on my credit card. Reached out today and got the original message with instructions to return the item. NOT HAPPY!!

We love our MyPillows. After trying it out for a year, we bought 2 more plus 2 travel size for holiday! Easy to wash, dry in the dryer and out like new as much as needed. 2 years since we bought them, still like new. Not sure why other reviewers keep comparing this company with 'made in china' one. or why same reviews word by word appears in different trustpilot review of the same company. very weird.

This company '' Mike Liddell" total fraud..no returns defective products.................just outright deceptive. Need to contact Bank to get your refund. Three hour wait time for customer service just when the 3 hours are up you'll get the automatic disconnect.

Really disappointed with My Slippers. Not sure where to begin. For those of us that want to support american jobs and products, this is not the company to support. My wife and I bought My Slippers for each other and neither fit even close to what our normal sizes are. I have for example worn size 8 in every brand and style of shoe I have ever bought. Dress shoes, work boots, combat boots, athletic shoes and yes, even slippers. If you want to compete with "Made in China" you have absolutely got to get the fundamentals right, and that means sizing for a shoe product. Then you work to assemble the quality materials and construction. As I sit for three hours on hold being tortured by Amazing Graze on continuous loop and after typing 20 separate english words into the chat box that the ChatBot can't understand like Refund, Return, RMA, Agent, etc. Sadly, I agree with other commenters about the intentionality of what is clearly a poorly designed customer service experience. Having to call for a return Merchandise Authorization with wait times from days to hours as the only option to initiate a return, you have to be joking, right? Is this amateur hour for American Business? Since there has been no response to the hundreds and even thousands of negative reviews who all are saying the same thing, let me attempt to summarize a few of these and make it simple for even a child, much less someone with an MBA to understand. Here are just a few action steps that you can take to have any chance of competing with other companies in the on-line only marketplace for items such as clothing and slippers. i.e. items that require a personal fit. 1. Include a return shipping label with your products 2. Implement an on-line process to initiate a return RMA and ability to print a return shipping label with said number on it. 3. Pay for proper development of a functional ChatBot and supporting algorithms that can actually reduce your human task time for these functions by leveraging this automation technology. 4. If you must have telephone on-hold music, assemble a 30 min. instrumental loop or pay for a call back system. 5. Include greater detail to the "fit" of slippers and robes on the website to help customers choose the correct sizing. And now the "WHY" question for your millennial employees who might or might not read this. When you fail to make these types of changes to your business model, it indicates that you not only don't care about customer service, your products or your employees, but it is frankly disrespectful. Not only will I hold for three hours in order to get my RMA, ignoring the fact that my time is worth money to the tune of $40/hr. which would imply that you not only owe me a refund, you owe me an additional $120 for my time wasted by YOUR DESIGN, but I will take the time to write this and post and never miss an opportunity to share my experience with my circle of influence. Specifically, this experience has not just made me "not a fan" of MyPillow, but now an outspoken opponent to this company, solely based on the business model. This has also caused me to dismiss the integrity of Mike as a CEO and will absolutely not support him in any political capacity, his company or any subsidiary. You are doing more damage to the cause of brining industry back to the US than if you had never opened your doors in the first place. Well done and Thanks for nothing.

I ordered on 12/03/21 as as of this day12/20/21 it has not even left the warehouse. Customer service is non-existent Terrible and the automaton is willing to put you in a queqe for 2.5 hrs while you listen to Elvis sing Amazing Grace for 2.5 hrs. I do not believe this is humane. This tactic was not allowed for prisoners at Guantanamo Bay REALLY.......

Just received my second pair of My Slippers moccasins and I must say they are incredibly comfortable. I see there are some negative reviews stating that they are not wide enough, or that they don’t sell a size 14. I’m a size 10 EEE and I ordered a size 11, and they fit me nicely. Sure, they’re a bit snug (my foot size plus the plush liner) but the first pair formed to my feet after just a few wearings. Order a size or two up and you should be good to go. I would buy these again, but two pairs in probably sufficient! 👍

Mike Lindell is apparently a fraud. He makes a wholesome presentation pretending to be Mr. Nice Guy but when I tried to return a mattress because it was bound so tightly that six inches on all sides of the mattress rolled off and left only 70% of the width of the mattress usable. The coil mattress is firm and supportive but the way they wrap the cover it is so tight that the mattress is not flat. When I called the help line the message said, “ We are currently experiencing unusual call volume, your estimated wait time is one day and five hours”. The next time I called the wait time was “approximately one hour” And I got an earful of gospel music. Get serious, Mike. Why don’t you spend some money and install a call back system based on first call first to be called back so we don’t have to hold on for hours? You are a fraud. All the sweet talk and we cannot use your Chat to return because it continues to ask me to "Rephrase the question" HUH??? the Chat service does not understand "RETURN" or "REFUND", and you have no email to initiate a return and you force us to call and call and call and call and wait. This guy is a con artist. There is not a single link to begin the return for a defective or unwanted product. If you click the link “Existing Customers” this is what you see: Existing Customers Follow • How do I wash & dry MyPillow®? • How do I know what pillow I have?