MyPillowReviews of mypillow.com

The leather tie lace broke at the point that the 2 laces come together to be tied. The remaining piece in the slipper is frozen in place so that the leather lace cannot be equalized to allow a bow knot. The laces are a poor quality. I wish I had read reviews before buying these.

The return process is terrible. I tried doing it online but they were only going to give me $40 (I paid $66) for 2 pillows. Their "guarantee" states that they will give you 100% of your money back (minus shipping). My return receipt had a $9.98 processing fee. So, I decided to call. First problem: the expected wait time was 34 minutes. Second problem: I sat through a loop of an Elvis impersonator singing "Amazing Grace" until I wanted to put an ice pick through my head. The call was finally answered at 50 minutes. I was polite and was able to get the rep to correct the return amount to $53. Third problem: There were 2 "oops, our system is having trouble showing the charges and I don't know why you were charged that but it is a mistake" excuses, but I believe I got more help than others might have by being very nice. I think they make the return process uncomfortable enough that most people just give up.

I really wanted to support Mike Lindell, especially because he made such a statement about "Made in America". I got the slippers and they were indeed the most comfortable slippers I'd ever owned. Unfortunately, the sole is so poorly manufactured that it split right at the sewn seam within about 8 weeks of wear. The customer service was difficult to reach (45 min on hold music only to have the line simply hang up without an answer) but once I got on with them, they were great and promptly replaced the slippers. But the sole on the new pair split, too, this time in just 2 weeks, and green, gooey, gel leaked out all over the floor. Of course, they won't give a refund now, and they are out of stock for replacements, so I am now on a waitlist for a pair of replacement slippers that may never come but that will almost certainly fail shortly after they arrive. Very disappointing experience, poor customer service, poor quality product. Definitely the last thing I will by from Mike Lindell.

Bought the my slippers slides for me and my girlfriend Best flip flop I ever put on my feet. We are gonna bang each other while wearing them.

One month with the slippers and the soles split. Returned them and received replacements. Same thing happened to the second pair. Despite being comfortable, the quality is very poor and not worth purchasing.

Doing business with Mike’s company is horrible! “I guarantee it” I got 2 pairs of slippers with no problem. The problem is if you want to return them for an exchange or refund. There is zero contact from them and when you call them to find out what’s going on there’s a lot of attitude and no answers. After not getting any satisfaction on the exchange due to not having stock in the one’s I wanted I just asked for my money back and then they charged me $11.00 to send them back. DO NOT DO BUSINESS WITH THEM!!! Not because of what you may think about Mike but because their business is not what he advertises. I hope he thinks it’s worth $11.00 for me telling everyone I know plus however many people are on line how bad they are at customer service.

My wife ordered a product from MyPillow..Unfortunately, she forgot How they scammed me in the past.. I called and spoke to "Bonnie" and "kelly" who said it wasn't shipped yet... trying to cancel the order....They refused to cancel...Another MyPillow scam.. This time I'm filing a formal complaint with the Federal Trade Commission...This is why retailers are not selling Michael James Lindell's products anymore.. Total scam

The most horrible customer service of any company I've ever dealt with. Online return system doesn't work, and you stay on hold for hours for help. Still nothing......I promise if I ever get these ugly shoes returned and refunded I WILL NEVER EVER DEAL WITH THIS COMPANY AGAIN. If I could give zero stars I would.