Gary B.
We have purchased several my pillow…
We have purchased several my pillow products In the past. I've bought 4 towel sets less than one Year ago. I've been using one set interchangeably. Most recently, I noticed three very small holes in one of the bath towels. These towels are very thick and very odd to have this kind of flaws. It's advertised 10 year warranty on Mike Lindell products. I called to see if it would be replaced, not requesting a full refund. ERIC, one of Mr. Lindell's representative in customer service gave me a real hard time exchanging the towel stating that in the past, I sent back a flawed pillow I ordered and they state was never received by them. I had no knowledge of his statement, which had nothing to due with the flawed towel in my possession. They never called me or made me aware that they never received the returned flawed pillow. He refused to replace the towel because he claims they never received the flawed pillow over a year ago which was untrue. I'M Very disappointed in My Pillow on how they conduct their business practices. I hope this reaches other consumers and to be aware of purchasing My Pillow Products not abiding to their warranty guarantee. Gary B. PA.