PetsiesReviews of mypetsies.com

Response from PetsiesDec 1, 2025

Hi Lee! Thank you for the review. We're so glad you're happy with your Petsie. -The Petsies Team

Response from PetsiesDec 1, 2025

Hi Susanne We’re truly sorry to hear about your experience and understand how upsetting this has been, especially when these Petsies were meant for your students. We take your feedback very seriously, and we appreciate you working with our team as we reviewed your case. Our records show that the sneak peek previews were sent, but it looks like they may have been missed. To help make things right, our customer service team has provided updated options, including a complimentary Huggable or blanket. We want you to feel confident and happy with your order, and we’re committed to ensuring you end up with a result you love. Please feel free to reply to our latest email so we can continue assisting you. We’re here to help every step of the way. Warmly, The Petsies Team

Response from PetsiesNov 3, 2025

Hi Hollie, Thank you so much for sharing your beautiful story about Tilly. We’re truly touched to hear that your Petsies plush has helped bring comfort and healing after losing your beloved girl. Our team puts so much love into every creation, and it means the world to know we could capture her special details — like that little white patch on her chest. ❤️ — The Petsies Team

Response from PetsiesNov 3, 2025

Hi Sarah! Thank you for the review, we're so glad we could create your Petsie for you. -The Petsies Team

Response from PetsiesNov 3, 2025

Hi Kim! We're so happy you love your Petsie! Thank you for the kind review. We really appreciate it. -The Petsies Team

Response from PetsiesOct 21, 2025

Hi Michael! We’re really sorry to hear your Petsie didn’t turn out the way you hoped, we know how special these creations are, and we truly appreciate you sharing your feedback. Just to clear things up about the review process — the system you mentioned is actually a new platform we’re still testing, and it’s not live on our site yet. It automatically flags reviews that we’re already responding to or working on with customers, which is why yours may not have gone through. Right now, the only reviews shown on our site are pulled directly from Trustpilot, Google, and social media, we can’t edit or remove them in any way. All feedback, even the tough ones, helps us grow and do better for our customers, so thank you again for being honest. If you’d like, our team would be happy to take another look at your order and see what we can do to make things right. You can reach us anytime at [email protected] – The Petsies Team

Response from PetsiesSep 22, 2025

Hi Samantha I’m so sorry you had a disappointing experience and that the designer missed the mark with Link. While it’s rare, we know that custom plush work can sometimes fall short of expectations, even though our team works really really hard to get every detail right. That’s why we have our refund and guarantee policy in place, because our goal is to create a positive, stress-free experience no matter what. I personally reviewed your order and the emails with our support team. After we offered the option of a free remake, a refund, or even a complimentary blanket or pillow, I see that you chose the refund. If you’ve changed your mind about the resolution, please let our support team know! We truly value your feedback as it helps us continue improving our products, and we hope the refund reflects how much we care about making things right. - The Petsies Team

Response from PetsiesSep 25, 2025

Hi Kyle, Thank you so much for giving us a chance! We know our keepsakes are an investment, so we’re thrilled to hear your mum loved her plush and that the details were spot on. Knowing it brought so much joy makes it all worthwhile. -The Petsies Team