PetsiesReviews of mypetsies.com

It looks nothing like my furbaby. Are yall serious , do yall not have a heart. I was so excited my hubby got me one. But looking at the dog, looks nothing like my baby. Im so heart broken all over again. Until yall fix this I will not recommend anyone EVER!! 😡😢💔

My dog died after 15 years of being my best friend and my biggest source of comfort, and I was/am devastated. My fiancé ordered me a Petsie. I started crying when Petsies sent me the email with pictures of their work so far (you can choose to get previews so you can provide feedback before they send it to you). She looked PERFECT. No notes. The people that work there are all so kind and communicative. They even asked about a story or two about my dog just, because they wanted to know about her personality as they built her little replica. The fact that she was made with such care and intention makes my Petsie so much more meaningful.

I ordered a golf club cover head of our chocolate lab for my husband as a birthday gift, and when it came it looked absolutely nothing like a chocolate lab at all. It was white and brown spotted and looked like a scary bear thing. They do offer remakes or the option to trade it for a photo blanket or pillow, but it's discouraging to try and have faith that the designers could fix something that is SO FAR off from looking like a dog at all. We chose to accept a full refund (which is a great option), but we have to pay the very expensive return shipping.

Losing a pet is hard. Losing a pet who was more like a family member is gut wrenching. After I lost my little yorkie Bella, I just wanted her back. I wanted a reminder of what she meant to our family. I ordered a Petsie with high hopes that this would be that memorial. When I received it, I was not completely happy with it. I felt that it did not look like her due to some coloring issues and the size of the ears. I contacted Petsies and spoke with Libby and she allowed me to send it back and have their alteration specialist make the changes I requested. I am so pleased with the result and the customer service I received.

It was very smooth from the the beginning to the end. I received my order on time .I recommend them.

I was so scared it was going to turn out bad and look fake but it actually looks like my cat Versace, I love holding him it makes me feel like he never left. Someday you should have people be able to turn in sounds of their pet to put in the plushie but idk if that would be taking it too far.

It does not look like the picture I sent at all. It’s actually very scary. Low quality and definitely not worth the very high price. I expected much more from the videos I saw on social media. I want my money back.

Libby was a great help throughout the process. She was originally assigned to help me add voicebox recorders to my order back in December. She led with empathy, and kept me looped in every step of the way. When my order arrived in January, the voice recorders were not in my package and the coloring of my plushies was way off. I emailed her, and she rectified the voice box issue and immediately sent them out via FedEx. She requested photos of my dog’s coat in different light, and sent me a fedex label to ship my plushies back to their “hospital” for alteration. She kept me looped in throughout the process with photos, and I was able to approve the final revisions. My plushies look just like my soul dog, who I lost back in 12/2025. I am beyond happy with Libby’s customer service! One piece of advice for Petsie’s business model—with how much these plushies cost, customers should get a “sneak peak” included in every order. It shouldn’t be something people need to pay extra for because there will be less back and forth when expectations aren’t met.