Letty M.
Received my Petsie today
Received my Petsie today. This is my 2nd purchase, the first was from their partner company “Budsie”. I have to share my disappointment with the shipment and packaging. It was flimsy and loosely packaged, largely unsecured with shoddy taping. It looked like product fell out and was shoved back into the box. Not at all representative of the premium price I paid for it. Inside the box was my Petsie just on top of wrinkled tissue paper. This is consistent with my Budsie experience. The so called “high quality craftsmanship” for an expensive keepsake did not extend to the customer experience of unpacking. Packing team needs to recognize this and do better. Final product has a strange singe/hardened adhesive part near one of the ears that is unappealing. This texture could not have been seen during “sneak peek” in order to address. This is the artist’s miss to send out a finished product w/ a weird hardened bit of “fur” by the ear.
Response from PetsiesOct 20, 2023
Hello Letty, We are so very sorry and surprised to hear that your Petsies box was damaged during delivery. :( I can assure you that all of our products are boxed with care. When products leave our facility the boxes are not damaged, dented, or ripped. We entrust USPS to deliver our packages with care. I want to apologize that USPS did not deliver your Petsie with care. Our shipping team will contact USPS regarding this matter and hopefully resolve it. Our Customer Service team also received a direct email from you regarding this matter and will be doing what we can to assist you! The Petsies Team


