My Pet SensitivityReviews of mypetsensitivity.com

Out of hours, super fast response to my email queries from Abbie. Put my mind at rest, thanks!

Cornelia from the customer support team was so helpful and super efficient at resolving a small mistake I’d made, with quick responses and timely help without any messing about - what an asset to your team!

I appreciated being notified when my pet's fur sample was received. Additionally, the notification email let me know when I could expect results. When I had not received them a couple of days after the window, I reached out to inquire and received a response from Cornelia in less than an hour. She attached a copy of the results to her response so I could see them right away. The report is very thorough and gives us a place to start looking for something our cat can eat that will help him get healthy again.

I have read many reviews of this service, overwhelmingly they are positive. All of the negatives are oriented around issues that are clearly printed in the information prior to purchasing. 1. I see complaints made 2 days after the sample arrived at the testing facility because the client wasn't notified the sample arrived. This is moronic. Be an adult and have patience, complain if there's no communication after the specified time frame... Not just because you need to feel special and are so insecure about your package. 2. Overwhelmingly I see complaints and accusations about "hidden extra charges" these are the same charges mentioned on repeat about the 24/7 vet line you get the first month free. Be a responsible adult, read the contract, cancel the subscription. Stop being a crybaby because you are too illiterate of lazy to read what's plainly written in the agreement. I have found no ligitimate complaints, just impatience and laziness from helpless crybabies. I'm embarrassed for you people and look forward to testing my yorkie when I can afford it. I don't have much to spare, and have to budget to do this, so reading the reviews is super important, and other than BS, the overwhelming majority love this service, hopefully my little girl will benefit from it.

Product was great once I finally received results. The 1st kit was lost in the mail and took 5 weeks to get a new one. Took another 3 weeks for them to receive the sample. Turn around was quick once they received it. The results were great. My dog is finally eating again. We found out he was sensitive to sooo many things and removing those have made him act like a puppy again. Thank you

This is not a good system. Pay the money and get real testing. They make you send your samples in priority post and pay 40+ dollars,then it is sent to the intake centre where it sits for a few days. Now apparently it is tied up because of the Canada post strike. Are you serious? They don't have another plan to get their customers the priority testing that they have requested. Now I just wait inpatient until they actually receive my sample for testing.. Save your money and go a different route.

Easy to use, I feel it was good value for the money. It's in Canada which was helpful. The report was extensive.

MYPSCAD4A30D5D36 The hair sample was sent to you on Tuesday by UPS and they say it was delivered. ups confirmed it was delivered on Oct. 15, 2025. I emailed you on Oct. 17, 2027 asking for confirmation and I've heard nothing back from you.