My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivitySep 14, 2023

Hi, Thank you very much for sharing your positive review, We're thrilled to hear that you received vet-approved results and that your concerns about the service being a scam were put to rest. It's great to know that you got valuable information within a reasonable timeframe. If you ever need more assistance or have further questions, don't hesitate to reach out. Your satisfaction and your pet's well-being are our top priorities. Thank you for choosing our service! Kind Regards, Customer Support Team

Response from My Pet SensitivitySep 14, 2023

Hi, That's fantastic news! We're delighted to hear that the team was able to find your cat's hair sample promptly and provide a quick response. If you have any more questions or need further assistance with your cat's health or anything else in the future, please feel free to reach out. We're here to help, and your pet's well-being is important to us. Kind Regards, Customer Support Team

Response from My Pet SensitivitySep 14, 2023

Hi, We're delighted to hear that you've had an excellent experience with our customer service so far. Your satisfaction is important to us, and we're here to assist you every step of the way. If you ever have more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our service! Kind Regards, Customer Support Team

Response from My Pet SensitivitySep 14, 2023

Hi, Thank you for sharing your positive experience, It's wonderful to hear that you were pleasantly surprised by the speed at which your samples were reviewed and tested. Timely service can make a significant difference, and we're glad to have met your expectations. If you have any more feedback or questions in the future, feel free to reach out. We're here to assist you! Kind Regards, Customer Support Team

Response from My Pet SensitivitySep 14, 2023

Hi, Thank you for your feedback, We're pleased to hear that your experience was quick and easy! If you ever need assistance or have any questions in the future, don't hesitate to reach out. We're here to help and make things as convenient as possible for you. Kind Regards, Customer Support Team

Response from My Pet SensitivitySep 14, 2023

Hi, Thank you so much for your kind words! We're delighted to hear that you received fast and thorough results, and it's wonderful to know that Cornelia from customer care provided excellent assistance. We truly appreciate your positive feedback, and we're here to support you whenever you need us. If you have any more questions or require further assistance in the future, please feel free to reach out. Your satisfaction is our priority, and we're glad you found our service and test amazing! Kind Regards, Customer Support Team

Response from My Pet SensitivitySep 14, 2023

Hi, Thank you for your feedback. We apologize for any confusion you experienced regarding the wording in the test document. We take your comments seriously and want to ensure that the information provided is accurate and relevant to your pet's situation. To address this concern, we kindly request that you email us an image of the specific section in question. This will greatly assist us in investigating the matter and making any necessary corrections to the document. Thank you! Kind Regards, Customer Support Team

Response from My Pet SensitivitySep 14, 2023

Hi, We do not send a physical test kit as we aim to be environmentally friendly and reduce waste. Instead, we kindly ask our customers to use their own packaging to send their hair sample to our laboratory. Once you place your order, you should receive a confirmation email containing the next steps which will ask you to complete a submission form. Please ensure that you follow the instructions carefully to ensure that your sample is collected correctly and arrives safely at our laboratory. If you have any questions or concerns, please do not hesitate to contact us. We are always here to help and support you in any way we can. Kind Regards, Customer Support Team