My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityOct 11, 2023

Hi, Thank you for your feedback! We're glad to hear that you found everything simple to use. Providing a straightforward and user-friendly experience is important to us. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Your feedback is appreciated, and we're here to support your health and wellness needs. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 10, 2023

Julie, Thank you for your review, all feedback is taken on board so we can improve our service/ offering in the future. I am sorry to hear that the lead time was not satisfactory. Unfortunately the transit time is completely out of our control however, rest assured when the sample reaches our lab they are tested promptly. We are keen for our customers to receive their pets results in a timely manner so they can put them into action. We do hope that the results provided you with valuable insights into your pets overall health and wellbeing. If you have any questions or concerns, please do not hesitate to contact us. We are always here to help and support you in any way we can. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 10, 2023

Matthew, Thank you for your feedback, I do apologise that your sample has not reached our lab, please email us on [email protected] so we can advise you further. Rest assured you have not wasted your money, we are happy for you to send us a second sample, so we can provide you with the results that you require for your pet. We look forward to hearing from you! Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 11, 2023

Hi, Thank you for your feedback! We're thrilled to hear that you found the process easy and that you received your results within a short time frame. Identifying and addressing your pet's sensitivities can indeed lead to relief from symptoms and potentially save you from significant ongoing expenses. We're here to support you in improving your little pink girl's health. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 11, 2023

Hi, Thank you for your feedback! We're delighted to hear that you found the process of sending off a sample easy and that the instructions provided with the results were helpful. Making it straightforward and informative is a priority for us. We're here to assist you in identifying and managing sensitivities for your cat's well-being. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 11, 2023

Hi, Thank you for your feedback! We're pleased to hear that you had a fantastic turnaround time for your cat's test results. Identifying sensitivities in unexpected ingredients can be crucial for your cat's health, especially when dealing with conditions like asthma. We appreciate your dedication to your pet's well-being, and it's heart-warming to know that our test has been valuable for your fur baby, Mr. Pie. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 10, 2023

Danielle, Thank you for sharing your thoughts, I want to assure you that we take all feedback seriously. Unfortunately the transit time is completely out of our control however, rest assured that as soon as your sample reaches our lab it is tested asap and the results are returned within 3-5 days. All information is provided once the code is activated, we do apologise if you feel that this was not clear. We will of course look to review this imminently, thank you for bringing this to our attention. We do hope that when you receive the results that you are able to identify items that might be contributing to your pets unpleasant symptoms. Please do reach out to us if we can help you further, thank you for your continued patience and understanding! Kind Regards, Customer Support Team

Response from My Pet SensitivityOct 11, 2023

Hi, Thank you for your feedback! We're pleased to hear that you found the process relatively straightforward and simple, with fast results. It's not uncommon to have some surprises when receiving your sensitivity results, as they can sometimes reveal sensitivities that you might not have expected. If you have any questions or need further clarification on the results, please don't hesitate to reach out. Kind Regards, Customer Support Team