Really fast results. Our groomer recommended getting the testing done. We have been trying everything except a Vet Dermotologist. This was a cost effective way to try and eliminate what is going on with our dog. Very extensive 32 page report. The lists were broken up, so I could just take those pages to a dog food store. They also explain the elimination diet and why some ingredients are in the food in the first place. Very helpful.
Response from My Pet SensitivityOct 13, 2023
Hi,
Thank you for sharing your experience with our service!
We're pleased to hear that you received fast results and that your groomer recommended the testing. It's great that the comprehensive 32-page report was helpful, and that the information was presented in a way that made it easy for you to take action, such as by going to a dog food store.
Understanding the elimination diet and the reasoning behind certain food ingredients is indeed valuable when it comes to your pet's health. We're here to support you in finding the best solutions for your dog's well-being, and we appreciate your feedback. If you have any more questions or need further assistance, please don't hesitate to reach out.
Thank you for choosing us!
Kind Regards,
Customer Support Team
CF
Claire F.
Really helpful.
Really helpful.
Response from My Pet SensitivityOct 13, 2023
Hi,
Thank you for your kind words! We're delighted to hear that you found our assistance helpful.
If you have any more questions or need further support in the future, please don't hesitate to reach out. Your well-being and satisfaction are our top priorities, and we're here to assist you to the best of our abilities.
Kind Regards,
Customer Support Team
BL
Brenda L.
Not worth your money at all, please read
There are some concerns I'm having regarding my cat's current symptoms, which I'm assuming it's an allergic reaction - so when I searched for pet allergy tests I thought My Pet Sensitivity would be a great choice since their advertised turn around time was so quick. It says 3-5 business days to receive your result once they receive it. Now, their definition of "receiving" is apparently when it reaches their lab from the fulfillment office, which takes about 2 weeks, meaning the whole process would leave you hanging for about a month. I paid for tracking, saw that my test kits were delivered on 9/30 but when I haven't heard back from them I emailed support and this is the response I got:
My Pet Sensitivity
Oct 4, 2023, 12:50 AM (5 days ago)
to me
Hi Brenda,
Thank you for getting in touch with us. I hope you're doing well!
Our lab team has been diligently looking into the status of your sample. It seems that it hasn't made its way to our lab just yet. We want to assure you that we take sample delivery seriously and understand how important it is to process them promptly.
Here's a quick overview of our process: When you send in your sample, it first goes to our fulfilment office. From there, it'll be forwarded to our lab for testing. If you've used tracking, it might show as received at the fulfilment office, but rest assured, it hasn't reached our lab yet.
Once our lab team receives and logs in your sample, you'll get an email notification confirming its arrival and the start of the testing process.
If you need any more help or have questions, please don't hesitate to get in touch. We're here to make sure your testing experience goes smoothly.
Kind regards
Lois
Now, keep in mind, this response alone was already 5 days ago.
UPDATE - 10/11/23 I FINALLY received the “test result” and like I had expected - it’s bogus. Don’t waste your money on this, I have requested a refund.
The report is vague, and it lists food items that people wouldnt even normally feed their pets…my senior cat apparently is HIGHLY sensitive to goose feather and fish broth…….and that’s it! lol it’s hilarious how they are still in business, but perhaps because they have false advertisements targeting pet owners who are in critical need of allergy tests. I effin hate businesses like this and will do whatever it takes to let people know NOT to support them.
Response from My Pet SensitivityOct 12, 2023
Hi,
Thank you for bringing this to our attention,
We are committed to providing you with accurate results as quickly as possible. Once your sample reaches our facility, you can expect to receive your results within 3-5 days, as advertised on our website. Please note that this timeframe does not account for mailing time, which is unfortunately beyond our control.
We take pride in the positive impact our testing has had on thousands of customers, who have shared how it has transformed their furry friends lives. While we offer the elimination guide, we want to emphasize that for pets experiencing symptoms, the most revealing insights often come from the process of removing and reintroducing potential triggers. This approach can offer a clearer and more personalized understanding of your furry friend's specific sensitivities.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help you and your pet on the path to a healthier and happier life.
Kind Regards,
Customer Support Team
KE
kerry
Wish I had done it sooner! Excellent results for both our dogs.
We were at a loss with what was causing our German shepherds sensitivities and he was having quite severe reactions, we have now found the cause of the problem and we have been able to relieve him of all of his symptoms. As there was a good deal for buying a twin pack we decided to get our bullmastiff tested as well and this was a complete eye opener! Although he is not symptomatic (that we can see) we were giving him several things that he was sensitive to. Hopefully with a revised diet he will thrive even more. I would recommend this anyone, I only wish I had done it sooner it would have saved the time my poor boy was itching and sore and it would have saved us the cost of vets and medication.
Response from My Pet SensitivityOct 12, 2023
Hi,
Thank you for sharing your review!
We can truly appreciate the relief and satisfaction you must feel after discovering the root cause of your German Shepherd's sensitivities and being able to alleviate all his symptoms. It's always heartening to hear such success stories.
Your decision to have your furry friend tested, even though he wasn't showing obvious symptoms, is commendable. It's often the case that issues may be lurking below the surface, and identifying them proactively can make a significant difference in your pet's well-being. By revising his diet, you're taking proactive steps to ensure he thrives.
We thank you for sharing your positive experience and recommendation. It's never too late to seek answers and solutions, and your story may inspire others to take action for their pets' health as well. If you ever need further guidance or support, please don't hesitate to reach out. Wishing both your furry friends a healthy and happy life ahead!
Kind Regards,
Customer Support Team
LI
Linda
The data needed to head us on the right path...
I was so happy to find this company that gave us a place to start, to find a solution to our Amos' skin issues. He has had a really hard life and his acute Pyoderma has made it harder. Since rescuing him his life is so much better, but several veterinarians have been unable to get ahead of the skin issues. There are no commercial dog foods that address ALL of his issues, so with the information given in his test results, we are feeding him a fresh, made at home diet. Fingers crossed! Thank you sooo much for giving us a path!
Response from My Pet SensitivityOct 12, 2023
Hi,
Thank you for sharing your story!
It warms our hearts to hear such a touching story about Amos and the positive impact our services have had on his life. It's clear that Amos is a beloved member of your family, and you've gone to great lengths to improve his well-being. We understand the challenges of dealing with acute Pyoderma and the frustration that can come from not finding the right solutions.
We're truly grateful that we could provide you with a path to help Amos. Your dedication to his health and happiness is evident, and the decision to create a fresh, homemade diet based on the test results shows your commitment to his well-being.
We'll keep our fingers crossed for Amos's continued improvement, and if you ever need further assistance or guidance, please don't hesitate to reach out.
Kind Regards,
Customer Support Team
CU
customer
It helped a lot
It helped a lot
Response from My Pet SensitivityOct 11, 2023
Hi,
Thank you for sharing your review!
We're glad to hear that our service was helpful to you.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
Kind Regards,
Customer Support Team
MJ
.Mary J.
Not worth the money!
Not at all happy with the results as they literally came back the following day after the company received the sample! Most items listed you cannot get in this country!
Response from My Pet SensitivityOct 10, 2023
Mary,
Thank you for your review and for sharing your feedback,
We are sorry to hear that you are not satisfied with your results. Our lab are keen to process samples as soon as they arrive, which is why you received your pets results within 24 hours.
Our team review the items tested on a regular basis to ensure we are covering many food groups within a pets diet. Please do reach out to us in relation to your concerns as your feedback on the items tested will be really helpful for us.
We look forward to hearing from you!
Kind Regards,
Customer Support Team
CU
customer
Efficient service with detailed results.
Efficient service with detailed results.
Response from My Pet SensitivityOct 11, 2023
Hi,
Thank you for your feedback!
We're pleased to hear that you found our service to be efficient and that the results provided were detailed.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
Kind Regards,
Customer Support Team
