My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityJan 4, 2024

Hi, Thanks for your review! I'm glad to hear that you found the sensitivity report detailed and informative for your Gordon Setter. Understanding your pet's sensitivities can be crucial for their overall well-being. If you have any questions or need further assistance, feel free to reach out. Wishing your Gordon Setter health and happiness! Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 4, 2024

Hi, I'm sorry to hear that you feel this way. We take customer feedback seriously, and it's unfortunate that your experience didn't meet your expectations. We are proud to say that we have helped thousands of customers, including their furry friends, and we are continually working to improve our services. If there's anything specific you'd like to address or discuss, please feel free to share your concerns, and we'll do our best to assist you. Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 3, 2024

HI, Great to hear that you found the process simple and easy! I hope the results provide valuable insights into your dog's sensitivities. If you have any questions or need further assistance along the way, feel free to reach out. Wishing you and your dog the best of health! Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 3, 2024

Hi, Thank you for reaching out and sharing your experience. We apologize for any inconvenience you faced with the email notifications and appreciate your understanding. We're glad to hear that our customer service team was helpful in assisting you. If there's anything else you need or if you have further feedback, please feel free to let us know. Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 3, 2024

Hi, We do not send a physical test kit as we aim to be environmentally friendly and reduce waste. Instead, we kindly ask our customers to use their own packaging to send their hair sample to our laboratory. Once you place your order, you should receive a confirmation email containing the next steps which will ask you to complete a submission form. Please ensure that you follow the instructions carefully to ensure that your sample is collected correctly and arrives safely at our laboratory. If you have any questions or concerns, please do not hesitate to contact us. We are always here to help and support you in any way we can. Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 3, 2024

Hi, Thank you for sharing your feedback on the process. We're pleased to hear that you found the overall process simple. Regarding the shipping cost, we understand your concern and your input is valuable. If you have any more feedback or questions, please feel free to let us know. We appreciate your trust in our services. Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 3, 2024

Hi, We do not send a physical test kit as we aim to be environmentally friendly and reduce waste. Instead, we kindly ask our customers to use their own packaging to send their hair sample to our laboratory. Once you place your order, you should receive a confirmation email containing the next steps which will ask you to complete a submission form. Please ensure that you follow the instructions carefully to ensure that your sample is collected correctly and arrives safely at our laboratory. If you have any questions or concerns, please do not hesitate to contact us. We are always here to help and support you in any way we can. Kind Regards, Customer Support Team

Response from My Pet SensitivityJan 3, 2024

Hi, Thank you for bringing this to our attention, and we appreciate your understanding. We understand the importance of clarity throughout the entire process, from sending the samples to receiving the results. We will certainly review our communication to ensure that customers are well-informed about the entire timeline, including the shipping and processing durations. However, we have no control over the postal service / time. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We're here to help and value your feedback. Kind Regards, Customer Support Team