Really disappointed with the results as it gave me no answers to my dogs problems and things I know she is reactive to you didn’t pick up on it so I feel like I’ve wasted my money
Response from My Pet SensitivityJan 22, 2024
Hi,
I'm sorry to hear that you're disappointed with the results and feel like you haven't received answers to your dog's problems. It can be frustrating when expectations are not met.
I would recommend reaching out to the care team or customer support to discuss your concerns and uncertainties.
Kind Regards,
Customer Support Team
KA
KateKitty
Used on a cat
For reference I reviewed a 'free sample'. After I mailed my cat's hair, it took at least 3 weeks for it to arrive at the lab. I live in DFW, Texas and the lab I mailed to was in Houston, Tx. Once they got the hair, the results were back next day. I thought the results were interesting and one high sensitivity made sense considering my cat's now-resolved-with-a-food-change vomiting. I would recommend this test IF you use in conjunction with your vet and actual allergy testing performed by a vet.
Response from My Pet SensitivityJan 22, 2024
Hi,
Thank you for sharing your experience with the test!
It's helpful for others to have a reference regarding the timeline and overall process. I appreciate your recommendation to use the test in conjunction with your vet and actual allergy testing performed by a professional. Combining different sources of information can provide a more comprehensive understanding of your pet's health.
If you have any more questions or if there's anything else I can assist you with, feel free to let me know.
Kind Regards,
Customer Support Team
KR
Kelly R.
Great service for the price!
Great service for the price! Has helped me a lot more with my dogs problems than the vets has in the last two years and all the cash spent there! Highly recommended!
Response from My Pet SensitivityJan 22, 2024
Hi,
Thanks for your review!
I'm delighted to hear that the service has been helpful for your dog and that you've found it more beneficial than previous experiences with veterinary care. It's always great when accessible options can make a positive impact on our pets' well-being.
If you have any more questions or if there's anything else I can assist you with, feel free to let me know. Thank you for recommending the service, and I wish you and your dog continued health and happiness!
Kind Regards,
Customer Support Team
DG
Diane G.
Slow to process
Very close to process but once at lab results came back quickly. Disappointed that all sensitivities are rally nothing she gets
Response from My Pet SensitivityJan 22, 2024
Hi,
Thanks for sharing your review!
I'm sorry to hear about the disappointment with the results not aligning with the sensitivities your dog experiences. It can be frustrating when expectations differ from the outcomes.
If you have any questions or concerns about the results, it might be beneficial to reach out to the customer support team.
If there's anything else I can assist you with or if you have more questions, feel free to let me know.
Kind Regards,
Customer Support Team
CM
Christine M.
You get what you pay for.
I guess I feel like the test was very general and not very specific to my dog. The main thing it said is that he had an allergen to white vinegar. Well, he never ingest white vinegar, so I guess it must’ve been topical. Because I do add a little bit of it to my wash when I wash the bed linens. I just feel like it’s not enough for the amount of itching. My dog is doing so, I just feel like I didn’t realize there were more tests when I bought the original test and I don’t know that I’d be purchasing anymore because for $35 I guess I got what I paid for.
Response from My Pet SensitivityJan 22, 2024
Hi,
I appreciate you sharing your feedback on the test results.
It can be challenging when the information provided doesn't seem to align closely with your dog's specific situation. It is important to note the true picture of sensitivity comes through removing a food and then reintroducing to see how the body responds and if the food is well tolerated or not.
I'm here to assist if you have any more questions or if there's anything else I can help you with.
Kind Regards,
Customer Support Team
SA
Sarah
No need for extortionate vet prices!
What a brilliant service. Easy to do the test, easy to send off, and easy to read the results. Everything was all very fast, and the test was spot on with its results.
I’m now in a place where I can help my dog without the massive vet bill for allergy testing. Would recommend ten times over.
Response from My Pet SensitivityJan 22, 2024
Hi,
Thanks for sharing your review!
I'm delighted to hear that you had a positive experience with the service and that it has empowered you to help your dog without incurring significant vet bills.
If you have any more questions or if there's anything else I can assist you with, feel free to let me know. Thank you for sharing your positive experience, and I wish you and your dog continued health and happiness!
Kind Regards,
Customer Support Team
TA
Taylor A.
This is a scam!!!
It’s been weeks and still have not received any results! Package has been delivered since January 12th!
Response from My Pet SensitivityJan 22, 2024
Hi,
Thanks for sharing your review!
Once your sample reaches our lab and is logged into our system, you will receive a prompt email notification, confirming its safe arrival and the commencement of the testing process.
Should you have any further inquiries or require assistance, please feel free to reach out.
Kind Regards,
Customer Support Team
DH
Dawn H.
Timing is communicated like a scam……
Timing communicated is a scam… Beware of this company. Zero integrity. They are a UK based company (voicemail from Chloe +44 808 164 7993), with a Houston mailing address. It couldn’t be more clear this company is using completely deceptive content on their website. Why? The “3-5 days” is everywhere but it’s been almost a month. You’ll get the same “script” reply when inquiring “it’s out of their hands the transit time and fulfillment process”. Not ONCE has anyone said because it’s transit time to the UK! Then where does the sample go? Bulls**t. Something is not right here. Liars running a business to scam people that are having issues with their sick animals. Gross. Don’t use this company!!
Response from My Pet SensitivityJan 22, 2024
Hi,
Thank you for bringing your concerns to our attention, and we sincerely apologize for any confusion and frustration caused by the timing of your test results. We understand how crucial clear communication is, especially when dealing with matters related to your beloved pets' health.
We want to assure you that our company operates with transparency and integrity, and it is never our intention to deceive our valued customers. We appreciate your feedback, and we would like to provide some clarification.
Our laboratory is indeed based in the UK, and we appreciate your understanding of the international transit time involved in sending and receiving samples. The timeframe communicated on our website, specifically 3-5 days for results from the date we receive the sample, is accurate. We notify you of this upon receiving the sample.
We understand the importance of timely and accurate results, and we regret any inconvenience caused by the delay in your specific case. Please be assured that we are actively working to address any concerns and improve our communication processes.
If you have any further questions or require additional assistance, please feel free to reach out to our customer support team. We are here to help and ensure your experience with us is a positive one.
Kind Regards,
Customer Support Team
