Karon D.
Advertising is Very Misleading!
One of the main selling points is that they provide "Fast Results". The results are definitely not Fast! It took 4 weeks to get the results! FOUR WEEKS! The box that the sample was to be shipped in was received in a reasonable time, and I submitted it to the post office the same day. The address it was sent to was in Texas. I contacted the company by phone and by email several times. The phone rang with a ring having a foreign country sound, and while I was told each time I contacted them to wait another week, it ended up taking a total of FOUR WEEKS. I will definitely not recommend this service and while the advertisement says the results are fast once it is received, postal mail can get anywhere in the US in 3 days. It is reasonable to expect results within 2 weeks. Not informing potential purchasers that it takes MUCH LONGER than that is definitely horribly misleading and is in my opinion False Advertising!!!
Response from My Pet SensitivityMar 11, 2024
Hi, I understand your frustration with the delay in receiving your results, and I'm sorry for any inconvenience this has caused you. While we strive to provide fast results once we receive the sample which are provided within 3-5 days once received at our lab. Unfortunately, the postal system is beyond our control. Your feedback is valuable to us, and we'll use it to improve our communication and manage expectations better in the future. If you have any further concerns or questions, please don't hesitate to reach out to us. Kind regards, Customer Support Team