Ron A.
CARING PROMPT RESPONSE
I was truly desperate. Our Ralphie came to be part of our family about six months ago. He was not socialized & reacted poorly to my friends & other dogs. The worst of it he seemed to have severe allergies which were unknown to me. I tried doing research on my own & started cooking hypoallergenic veterinary recommended meals at home. It didn't seem to make any difference. Continuing my search I came across your organization through Amazon. After ordering the test I sent it in expecting nothing much. To my surprise you responded & followed through as promised. Upon receiving the results I was unsure what some of it meant. So I wrote & within hours I heard from Chloe. She was very thorough in her explanation making it possible for me to use the information showing me what would work. I can't thank her enough for her efficiency & caring. I think she understood my situation & did the best she could to help me. She is an excellent reflection of the quality of your organization. Bravo!!! Keep up the good work!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Response from My Pet SensitivityApr 28, 2024
Hi, It sounds like you've been through quite a journey with Ralphie, and I'm glad to hear that you found the support and guidance you needed through the test and the customer service team. Chloe's assistance clearly made a significant difference for you, and it's wonderful to hear that she was able to provide thorough explanations and help you understand the results. Your feedback is invaluable and we're delighted to hear about your positive experience. Here's to Ralphie's continued health and happiness! Kind regards, Customer Care Team