Cheryl A.
Very happy with the comprehensive…
Very happy with the comprehensive report that I received, and this was emailed through within the 3-5 days from receiving the sample as stated. So generally very happy! It is worth noting though that there is no actual testing kit to wait for. This is what I’d initially expected and hadn’t realised until reading the order acknowledgment email a second time, that I simply needed to put the hair into a clean sealable bag and post myself. (Little disappointed that postage wasn’t prepaid- but sent 1st class and it was fine - I am based in the UK however). Am now currently checking all of my dog’s foodstuffs now for potential hidden allergy activators against the list.
Response from My Pet SensitivityJul 22, 2024
Hi, Thank you for your positive feedback! We're delighted to hear that you were happy with the comprehensive report and the prompt delivery. We appreciate your understanding regarding the testing process and apologize for any confusion about the lack of a physical testing kit. Your suggestion about prepaid postage is noted and will be considered for future improvements to our service. It's great to know that you are taking proactive steps to check your dog's foodstuffs for potential allergens. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to support you and your pet's wellness journey. Kind regards, Customer Care Team


