My Pet SensitivityPet Health Starts At Home. We help you improve your pet’s health with tests, supplements, and support.
My Pet Sensitivity (mypetsensitivity.com) has 2,950 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Leanne B.
The results will help me to determine what my cat (Breezy) is allergic to..
Response from My Pet SensitivityOct 28, 2024
Hi, Thank you for your feedback! We’re glad to hear that the results will assist you in determining what Breezy is allergic to. If you have any further questions or need support in interpreting the results, please don’t hesitate to reach out. We're here to help! Kind regards, Customer Care Team
antoinette
extensive testing and good in responding to emails
Response from My Pet SensitivityOct 24, 2024
Hi, Thank you for your positive feedback! We’re glad to hear that you appreciated the extensive testing and our responsiveness to emails. If you have any further questions or need assistance, please don't hesitate to reach out. Kind regards, Customer Care Team
Lorraine P.
The results are very clear. Easy to understand. You get all the answers you need. This helped us so much to help our dog.
Response from My Pet SensitivityOct 24, 2024
Hi, Thank you for your wonderful feedback! We're thrilled to hear that the results were clear and easy to understand, and that they helped you support your dog. If you have any further questions or need additional assistance, feel free to reach out. Kind regards, Customer Care Team
CR
So little detail and context, the report isn't usable or helpful in any way.
Response from My Pet SensitivityOct 24, 2024
Hi, Thank you for sharing your concerns with us. We're sorry to hear that you found the report lacking in detail and context. Our goal is to provide clear and useful information, and we would love the opportunity to address your specific issues. Please reach out to our customer support team so we can assist you further and improve your experience. Kind regards, Customer Care Team
Tracy D.
It was a long wait for it arrival at the place to when it got to the lab but once it got to the lab too 48 hours and alot of information when it came thru really good
Response from My Pet SensitivityOct 24, 2024
Hi, Thank you for your feedback! We appreciate your patience during the shipping process. We're glad to hear that once your samples arrived at the lab, the turnaround time was quick and the information provided was valuable. If you have any further questions or need assistance, please don’t hesitate to reach out. Kind regards, Customer Care Team
Cynthia F.
I really expected it to be easier to understand. Was not directed to my dog the way I thought it would be. My dog is constantly licking his paws. Didn't see anything about what could be caussing that.Wish someone would reach out to me to understand what to watch for. I expected more information than I got. Wasn't impressed.
Response from My Pet SensitivityOct 24, 2024
Hi, Thank you for sharing your experience with us. We're sorry to hear that the results did not provide the clarity you were hoping for regarding your dog's symptoms. Licking paws can be a sign of various sensitivities, and we would love to help you better understand the results. One of our team members will reach out to provide further guidance and assist you in addressing your concerns. Kind regards, Customer Care Team.
Amy S.
Great customer service but the results did not really tell us anything. Guess we expected more from an allergy standpoint for data.
Response from My Pet SensitivityOct 24, 2024
Hi, Thank you for your feedback. We're glad to hear that you were pleased with the customer service, but we apologize that the results did not meet your expectations in terms of allergy data. We value your input and will work to improve clarity and detail in future reports. Kind regards, Customer Care Team.
Angélica Harlan A.
Very prompt and considerate when I contacted customer service after I put in an order, but never sent anything for months.
Response from My Pet SensitivityOct 24, 2024
Hi, Thank you for sharing your experience! We're glad to hear that customer service was prompt and considerate in addressing the delay with your order. We apologize for the initial inconvenience and appreciate your patience. Kind regards, Customer Care Team.
