My Pet SensitivityPet Health Starts At Home. We help you improve your pet’s health with tests, supplements, and support.
My Pet Sensitivity (mypetsensitivity.com) has 2,950 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Lewis S.
Great store for pet care requirements
Response from My Pet SensitivityNov 27, 2024
Hi, Thank you for your kind feedback! We're so glad you found what you needed for your pet. If you ever have any more questions or need assistance, feel free to reach out. Kind regards, Customer Care Team
Star W.
Best customer service I’ve had in years!!!! Quick to respond!!! 5 stars all the way
Response from My Pet SensitivityNov 27, 2024
Hi, Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our customer service. We always strive to provide fast and helpful support, and it's great to know we met your expectations. If you ever need further assistance, don’t hesitate to reach out! Kind regards, Customer Care Team
Sherry H.
Feels like test was cursory not thorough
Response from My Pet SensitivityNov 27, 2024
Hi, I'm so sorry to hear your experience with us was unsatisfactory. We will be in contact with you shortly to discuss your case specifically, and do all we can to make it right. Thank you for leaving your review, and we shall speak to you soon, Kind regards, Customer Care Team
Sabine
Quick turnaround on the results. I had been waiting for a physical test to come through and a week later I had realised that there isn’t a physical test, I hadn’t read that far on the company’s website but I think it should be made clearer when the order has been placed. I have had the results and I’m not really sure that everything on the report is 100 percent correct, as most of the things that had been mentioned, are the things that are in the food that my dog eats. Overall it’s exciting to see what sensitivities (not allergies!) that my dog could have but a lot of it is also irrelevant.
Response from My Pet SensitivityNov 27, 2024
Hi, Thank you for your feedback! We're glad to hear that you received your results quickly. We appreciate your comments about the clarity of the information regarding the test format, and we'll take your suggestion into consideration for future improvements. We understand that some of the sensitivities listed might seem surprising, especially if they are in your dog's food. It's important to remember that sensitivities can vary, and identifying them can help you make more informed decisions about their diet and overall care. If you have any further questions or need clarification, feel free to reach out, and we'd be happy to assist! Kind regards, Customer Care Team
Megan
There were food sensitivities that showed up for Rubble that we would have never thought of! Quinoa was one of the highest sensitivities and his food we were using had Quinoa in it. There were several things that were spot on and it has really helped our boy!
Response from My Pet SensitivityNov 27, 2024
Hi, Thank you for sharing your feedback! We're so glad that the results revealed important sensitivities for Rubble, especially with quinoa in his food. It's wonderful to hear that the test has been helpful in managing his health. Kind regards, Customer Care Team
Pippa K.
I ordered my advanced test on 5th November but have not received anything yet, I have even emailed them without a response.
Response from My Pet SensitivityNov 27, 2024
Hi, I'm sorry to hear your experience with us was unsatisfactory. As you can see we have requested a little more information from you, so we're able to locate your test and can then discuss your case specifically. We will do all we can to make this right for you Thank you for leaving your review and we shall speak to you soon, Kind regards, Customer Care Team
Sue S.
After sending the sample off, I received acknowledgment of receipt at the Lab. About 2 days later I received an in-depth report on my dogs sensitivities. This has helped me choose the correct diet for her.
Response from My Pet SensitivityNov 27, 2024
Hi, Thank you for sharing your experience! We're so glad to hear that the results helped you choose the right diet for your dog. It's great that the process was smooth and the report provided the detailed information you needed. Kind regards, Customer Care Team
Carrie S.
I learned a lot of things about my dogs health
Response from My Pet SensitivityNov 27, 2024
Hi, We're so glad to hear that the test provided valuable insights into your dog's health! It's great that you could learn more and take steps to support their well-being. Kind regards, Customer Care Team
