I was lost trying to figure this pet sensitivity test waiting for a box or kit to send somewhere But Holly was quick to respond explained the process and I was on my way so i thought , I could not locate my redemption codes and and again I reached out got Holly again and she sent out those special codes and explained how to do that part in the e- mail -Top Notch experience with this Customer Service
Response from My Pet SensitivityDec 11, 2024
Hi,
Thank you for sharing your experience! We're thrilled to hear that Holly provided you with such outstanding service and support throughout the process. It’s wonderful to know that her assistance made things clearer and more manageable for you. We really appreciate your kind words and are so glad you had a top-notch experience.
Kind regards,
Customer Care Team
JO
Jodie
Has helped my dogs diet, highly recommended
I ordered a full test for my labrador who’s been struggling for months and months with spells of diarrhoea, tummy noises, food refusal and grass eating, I’ve spend over 2 grand on my dogs gut issues at the vets with no answers, I had to do my own research as couldn’t afford expensive bills,
The test helped me solve things about my dogs health. Since taking out certain things from my dogs diet and realising that he has sensitivity to a lot of things in the environment, which is out of my control, he’s sensitive to grass, hay, live rabbits and oak trees, I have all of these in my garden and he’s a active rabbit chaser,
So I’ve accepted he will get a bad belly now and then,
He’s been the best he been since cutting out his food sensitivity’s
For example I’d give him small crackers or bread to help with his acid relux when he’s sensitive to wheat soy barley, since making small changes along side his food im on day 7 of these small changes and making a massive diffence to my dog poop, it’s how dog poo should be- solid
The test was easy to do as just send off a few hair in a envelope, just put the code on the envelope with hairs in side in a little bag and cost under £3 to post via post office
Very easy super fast result, very good price with Black Friday deals,
Would recommend as help me personally with my worry about my dogs health and gut health
Response from My Pet SensitivityDec 10, 2024
Hi,
Thank you so much for sharing your detailed feedback! We're thrilled to hear that the test made such a positive difference for your Labrador's health and well-being. It's wonderful that the results helped you identify his sensitivities and make adjustments that have improved his condition. We're also pleased that the process was simple, quick, and affordable, especially with the Black Friday deals.
Your recommendation means a lot to us, and we're grateful for your trust in our service to support your pet's health journey.
Kind regards,
Customer Care Team
ME
Megan
Very easy and very quick!
Very easy and very quick!
Response from My Pet SensitivityDec 10, 2024
Hi,
Thank you for your feedback! We're delighted to hear that you found the process easy and quick. Your satisfaction is important to us, and we appreciate you sharing your experience.
Kind regards,
Customer Care Team
VM
Valerie M.
I sent my dog fur for intolerance…
I sent my dog fur for intolerance testing.
I know for sure that my dog has an allergic reaction to Salmon.
The results came back and there is no reaction to Salmon that has been detected... The results are showing only 30 food/environmental items tested when over than 300 are supposed to be tested. I feel that I've been scammed...
Response from My Pet SensitivityDec 10, 2024
Hi,
I'm sorry to hear your experience with us was unsatisfactory. We will be in contact with you shortly to discuss your case specifically. We will do all we can to make this right for you
Thank you for leaving your review and we shall speak to you soon,
Kind regards,
Customer Care Team
NS
NS
Fast service
Results were very quick once the sample was received. Opened our eyes about what to be feeding our best friend
Response from My Pet SensitivityDec 10, 2024
Hi,
Thank you for your feedback! We're glad to hear that the results were quick and that they provided valuable insights into your pet's diet. It's great to know that the information helped you make more informed choices for your best friend.
Kind regards,
Customer Care Team
BS
Becca S.
Scam
Scam. They discount so you’ll purchase and won’t send kit. They send you an email of how you can throw your pets poo in your own bag and how you package it using your own materials and give you an address. They disregard if you ask for a refund.
Response from My Pet SensitivityDec 10, 2024
Hi,
I'm sorry to hear your experience with us was unsatisfactory. As you can see we have requested a little more information from you, so we're able to locate your test and can then discuss your case specifically.
We will do all we can to make this right for you
Thank you for leaving your review and we shall speak to you soon,
Kind regards,
Customer Care Team
AR
Allison R.
results were quick!
results were quick!
Response from My Pet SensitivityDec 10, 2024
Hi,
Thank you for sharing your feedback! We're glad to hear that you received your results quickly. We appreciate your input!
Kind regards,
Customer Care Team
CR
Christina R.
Expedient and Insightful
Extremely fast results, and answered some questions.
Response from My Pet SensitivityDec 10, 2024
Hi,
Thank you for your feedback! We're delighted that you found the results to be fast and helpful in answering your questions. We appreciate your support and hope the information proves valuable to you.
Kind regards,
Customer Care Team
