Dee P.
I wanted to share some feedback…
I wanted to share some feedback regarding my recent experience. While I appreciate your service, I was disappointed that I had to reach out to find out the status of my order, as I was expecting more proactive communication. Additionally, I found the report on the animals to be less detailed than I had hoped. It contained a lot of general information that felt like "fluff," and I would have preferred more specific and meaningful insights. I value your mission and efforts, but I wanted to share this feedback in the hopes it might help improve future customer experiences. Thank you for your time.
Response from My Pet SensitivityDec 13, 2024
Hi, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience didn’t meet your expectations. Your concerns about the communication and the level of detail in the animal report are noted and will be passed along to the appropriate teams. We are always striving to improve and deeply value feedback like yours, as it helps us identify areas for growth. If there’s anything further we can do to assist you or clarify the report, please don’t hesitate to reach out. Kind regards, Customer Care Team