Karen&Simon
A couple of things that made us cancel our subscription
A couple of things could be very much improved. 1) For a company using the name "metabolic meals" - which to me implies a level of healthiness, I will say that the meals I recieved & fixed were very greasy, very. One meal included a hamburger patty with cheese & some fries; after microwaving we could pour grease out of the container, and the fries were soaked. 2) Not tasty, not fresh like others 3) unlike some delivery choices, we were not able to state what we couldn't eat; I can't have garlic, so was unable to use several of the meals; some sites allow for naming restrictions 4) Twice the meals arrived thawed or mostly thawed 5) a lot of packaging waste, plus the plastic trays; we didn't like that at all and finally 6) We found it more challenging than necessary to cancel the subscription. We contacted Customer Service, and asked them to cancel immediately, and explained why. They told us that we had to do that ourselves, and we questioned the validity of that statement. But we did cancel ourselves, and then received another delivery (which was also thawed). We contacted Customer Service again, and were told we didn't cancel quickly enough.
