LOLAReviews of mylola.com

Response from LOLAFeb 14, 2020

Hi Kim, I'm so sorry to hear about the negative experience that you had with our applicators! That's really disappointing to hear. At LOLA we take all product complaints incredibly seriously, and would love to make this right for you. If you have a moment, would you please send us an email at [email protected] so that we can learn more about what went wrong? Best, Willa LOLA Customer Team

Response from LOLAFeb 14, 2020

Hi Sheryl, Thank you for taking the time to share this feedback — as a customer-first business, we really appreciate it. It is never our intention to cause negative experiences, and we’re sorry to hear that this has been the case with this TV ad. We're committed to helping women know they're not alone when it comes to their reproductive health, and to us that also includes realistically representing the experience of using feminine care products. That said, we completely understand that this type of imagery may be received differently, and we are certainly taking this feedback to heart. Again, thank you for taking the time to reach out to us. Best, Willa LOLA Customer Team

Response from LOLAFeb 10, 2020

Thank you for sharing your feedback, Mercedes! We're thrilled that you're part of the LOLA community, and that you're loving your LOLA tampons.

Response from LOLAFeb 10, 2020

Hi Caitlin! Thanks so much for sharing your feedback. We, too, care a great deal about using a natural product that we trust, and having one less thing to worry about every month. We're so glad to hear that you're loving your LOLA tampons, and are so glad you're part of our community!

Response from LOLAFeb 3, 2020

Hi Sarah, We're so glad to hear that you've had such a great experience with our pads! Like you, we care a great deal about having a pad that is both reliable and comfortable. Additionally, we completely understand how important it is to have a tampon you can trust, too! While I can assure you the experiences you're referencing of tampons breaking apart are incredibly rare, please also know that we take these reports incredibly seriously. We hope you'll give our tampons a try, too, but if you have any questions about them, please feel free to reach out to us at [email protected]! Your satisfaction with your LOLA products is our priority. Best, Willa LOLA Customer Team

Response from LOLAJan 27, 2020

Hi Betsy, I'm so sorry that your LOLA tampons didn't meet your needs. That's really disappointing to hear! If you get the chance, would you mind sending us an email at [email protected]? We'd love to hear more about what went wrong. Best, Willa LOLA Customer Team

Response from LOLAJan 27, 2020

Hi Elissa, I am so sorry to hear about the experience that you had with your LOLA tampons. Please know that while this experience is rare, it is completely unacceptable, and we take these instances incredibly seriously. I understand that you were able to connect with one of my colleagues about this experience, but if there's anything else that we can do for you, please don't hesitate to send us a note at [email protected]. Best, Willa LOLA Customer Team