Sarahmost M.
Hurt me before, so they suck
Ok, So I started ordering your products about a year or two ago and I was or have been pleased mostly with the fact that they are all natural, and made out of cotton. But the applicators suck, like big time. Like I cannot recall the number of times I would be inserting a tampon and the applicator would falil to applicate, and yeah I would end up having to throw out a perfectly new good tampon , bc it was no longer usable. I have been meaning to tell yall about this issue, bc I really want my money back for those. but wait there's more! In addition to this fact, I have actually gotten hurt badly twice putting in your tampons before. The plastic part that encloses the applicator and tampon would pinch me (yes down there) as I was inserting the tampon in to use. I wouldn't even know how bad I was hurt bv there is already blood there, but yes one time the pinch or injury was so bad I was bleeding and I panicked bc it hurt so much and a fold of skin was caught in there and I was literally stuck like that until I figured out what had happened and I had to pull it back out, with my flesh inside between the two pieces of plastic (which also hurt like a mother *** ) and yeah then I saw the new blood. I actually was in pain for so long after and was so afraid to use a tampon for a really long time after that. Anyway I really wanted to complain about this for awhile. and I stopped or cancelled my subscription before because of this occurrence.
Response from LOLAOct 22, 2020
Hi Sarah, Thank you for reaching out and sharing your candid and thoughtful feedback with us based on your experience. I am so sorry to hear about the experience you had with our applicator tampons! We really appreciate you sharing with us so that we can relay this information to our product team and make sure this doesn't happen again. We have a few follow-up questions for you, specific to which type of tampon you used. We would so appreciate any further insight into this situation, as we take all product complaints seriously! With that in mind, if you haven't already please reach out to us over email (at [email protected]) and we will assist you as soon as we can. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. Although your experience is not typical, it is completely unacceptable. Thank you again for bringing this to our attention, Sarah. Again, I apologize on behalf of our team. Best, Alixe LOLA customer team



