Kay M.
I like the ideas of these but they leak
I like the ideas of these. I like that it’s cotton and I’m not putting chemicals in my body. The inserts are not very sturdy and have broken On me several times. If you are on a heavy day I always end up leaking after an hour even tho the tampon is not close to full. They need a better leak proof sting.
Response from LOLAOct 29, 2020
Hi Kay, Thank you so much for sharing your candid feedback with us! I am so sorry to hear about your experience with our tampons. As a customer-first business, we really appreciate you alerting us of this issue so that we can escalate this immediately to our product team and manufacturing partners to make sure this doesn’t happen again. I completely understand your hesitancy to continue using LOLA. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. I took a look at your email correspondence history and am unable to locate a recent email detailing your experience. That said, we always want to help our customers. With this in mind, if you haven't already please reach out to us over email (at [email protected]) and we'll be more than happy to assist. Again, thank you so much for sharing your concern with us. We look forward to hearing from you soon with any additional feedback you can provide! Best, Raven LOLA Customer Team