Chun Yi K.
mylivia is highly likely a scam, think twice before you buy it
update in 01/09/2021: Ran and the livia team tried to put the blame on me but it turned out they obviously didn't have some departments in charge of anything so they just missed the ENGLISH address I left in the notification box below the order. Fortunately, Ran and the livia team DID read the customer opinions here at Trustpilot and were finally be able to contact one of their lost clients, which was me. After my gentle reminder Ran and the livia team succeeded in completing the order, like another month later. I gave you extra 2 stars here for the unbelievable high efficiency here, Ran. I NEVER had any purchasing experience like that so, if Mylivia were not so normal a TENS device which you could find substitutes for on Amazon easily, I would have given you the 2 stars left. ======================================== my credit card was charged 30 days ago and I've received nothing. Then I reached out to the customer service. Not only did the company staff ignore my emails, they even blocked me on every social media.
Response from LiviaJul 19, 2021
Hey Chun, I'm really sorry to hear about your experience with Livia. We've had serious pressure during the past few weeks due to global delays with the deliveries and the pandemic consequences that caused a peak in requests and longer waiting times for support. We're doing our best to improve and recruit more support agents now to overcome this issue. Your shipment hasn't shipped because there was a problem with the address in taiwan. the language in ordrr wasn't english so the system didn't recognize the address. Please send me to [email protected] the address in english and i'll make sure the order ships out this week with expedite shipment. Thank you and sorry for the long delay with response. Ran, The Livia Team



