INNOVOReviews of myinnovo.com

3.91,726 reviews
Health Equipment

INNOVO

About INNOVO

INNOVO is the truly non-invasive pelvic floor exerciser that does all the hard work for you. No more leaks, pads or worries. Start your journey to bladder control with INNOVO. Using a hand-held controller that is attached to a wearable pair of shorts, INNOVO delivers 180 targeted impulses in every 30-minute session to strengthen the muscles of the entire pelvic floor and re-educate the muscles that control bladder function – safely and effortlessly while you relax. Results in as little as 4 weeks. If you suffer from bladder weakness, you have a choice. Choose the pelvic floor restoring pants. Choose INNOVO.

INNOVO (myinnovo.com) has 1,726 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: myinnovo.com
Website: myinnovo.com
Category: Health Equipment
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 57% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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INNOVO reviews

Showing 254 reviews with 1 star · Clear filters

Allison Kuhne B.
Oct 18, 2022
Stopped working
Mine worked well for about 2 months and now I keep getting error messages. I also never noticed a difference in the leakage I experience.
Response from INNOVOOct 19, 2022
Hi Allison Thank you for taking the time to leave a review. I am very sorry to hear that you haven't experienced any improvements so far and that your Innovo has run into some issues. It is very unusual to not experience any type of improvement after this length of time, I will arrange for our experienced customer care team to reach out to you to ensure you are using Innovo correctly and ensure experiencing a pelvic floor contraction whilst using Innovo. Kind regards Christina
Mary Y.
Oct 9, 2022
Only the left side works
Only the left side works. Extremely disappointing
Response from INNOVOOct 10, 2022
Hi Mary Thank you for taking the time to leave a review. I am sorry to hear your shorts don't seem to be working, I will arrange for our customer team to reach out today to provide some assistance, I am sure they will get the shorts working as they should. Kind regards Christina
Walker
Oct 9, 2022
Customer service is unresponsive
Customer service is unresponsive
Response from INNOVOOct 10, 2022
Hi Sandra Thank you for taking the time to leave a review. I have checked your records and I can see our customer care team called you on September the 28th and also sent an email. In some instances the emails go into the junk folder if you would like to check that? In the meantime I will arrange for customer care team to reach out today. Kind regards Christina
Florence V.
Oct 8, 2022
VERY DISAPPOINTED!! I have already had the stress…
I have already had the stress incontinence surgery done 14 years ago with stellar results. However at my age now (62) I have more urge incontinence issues that my urologist says cannot be fixed by surgery. I had high hopes for this product. I saw that target strength is 70 and I tried to get there after 5 sessions. It totally fried my sciatic nerve on my left side. I called the customer service # and was told to go more slowly to reach the target intensity. I rested for 3 weeks and did some PT to relieve my sciatic pain. Finally I started again with getting up to 60 at most. Left side sciatic is hurting again. I am totally frustrated with this experience.!!
Response from INNOVOOct 10, 2022
Hi Florence Thank you for the taking the time to leave your review. As a medical device company Innovo follows very strict rules in relation to customer safety and all products are tested independently by accredited laboratories to the highest standard under the European Medical Device Directive. I have arranged for our customer care team to contact you to discuss the events which you have mentioned in your above review. Kind regards Christina
Nancy B.
Oct 7, 2022
Didn't work as expected and customer…
Didn't work as expected and customer service ignored two emails asking for a refund and representative that was reached in the phone failed to sent an email with a RT number as promised.
Response from INNOVOOct 10, 2022
HI Nancy Thank you for taking the time to leave a review. I can see from our records our customer care team sent you the return label and returns number on October the 7th. In some instances the emails can go to the junk folder, if you'd like to check. In the meantime I will arrange for our customer care team to reach out today. Kind regards Christina
Toni F.
Oct 7, 2022
Have used for two weeks and have NOT…
Have used for two weeks and have NOT identified any change. Will continue to use to see what happens.
Response from INNOVOOct 10, 2022
Hi Toni Thank you for taking the time to leave a review. It's still early days-keep going, we recommend using the Innovo for 12 weeks to see good results. I will arrange for customer care team to reach out today to ensure you are getting the best from your Innovo. Kind regards Christina
Sam
Oct 7, 2022
Ver disappointing
Not good. The connections are very sensitive and don't always work. Now out of guarantee it doesnt work at all. I feel ripped off. No real improvement. If it did work. Its not good for long term Your brain needs to instigate the kegal excercises. Online courses for this is far cheaper and nore effective.
Response from INNOVOOct 7, 2022
Hi Sam Thank you for taking the time to leave a review. I am sorry to hear you've had some issues with your Innovo. I have checked your records and you are still within warranty, I will arrange for a member of our customer care team to reach out and provide some support to ensure your Innovo is working as it should. Kind regards Christina
Colette
Oct 6, 2022
Phoned x2
Phoned x2. They are always positive. All is well but really not Not sure exact dates
Response from INNOVOOct 7, 2022
Hi Colette I am delighted to hear the contact you have made with Innovo has been positive. We aim to deliver gold standard customer care in all instances. In relation to the dates I will arrange for our customer care team to reach out to discuss this further. Kind regards Christina

INNOVOReviews of myinnovo.com

About INNOVO

About these reviews

More in Health Equipment

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MY DR'S NOTE

INNOVOReviews of myinnovo.com

INNOVO reviews

Stopped working

Only the left side works

Customer service is unresponsive

VERY DISAPPOINTED!! I have already had the stress…

Didn't work as expected and customer…

Have used for two weeks and have NOT…

Ver disappointing

Phoned x2

About INNOVO

About these reviews

More in Health Equipment

Friendsbuyteststrips

DiabeticPay

HelloMD

MY DR'S NOTE

INNOVO reviews

Stopped working

Only the left side works

Customer service is unresponsive

VERY DISAPPOINTED!! I have already had the stress…

Didn't work as expected and customer…

Have used for two weeks and have NOT…

Ver disappointing

Phoned x2