INNOVO is the truly non-invasive pelvic floor exerciser that does all the hard work for you. No more leaks, pads or worries. Start your journey to bladder control with INNOVO. Using a hand-held controller that is attached to a wearable pair of shorts, INNOVO delivers 180 targeted impulses in every 30-minute session to strengthen the muscles of the entire pelvic floor and re-educate the muscles that control bladder function – safely and effortlessly while you relax. Results in as little as 4 weeks. If you suffer from bladder weakness, you have a choice. Choose the pelvic floor restoring pants. Choose INNOVO.
INNOVO (myinnovo.com) has 1,726 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
myinnovo.com
Website
myinnovo.com
Category
Health Equipment
Listed on Five Star Index
2026
About these reviews
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The company replied to 57% of reviews.
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Most recent review: August 2026.
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No one is there to answer. Obviously, most women will use this before work. I’m calling in the morning. Your customer service team probably could help more people in the mornings.
Response from INNOVODec 5, 2022
Hi Verona
Thank you for taking the time to leave a review. I am sorry the time you called or offices were closed. Our customer care team are available from 9am to 7pm ET. I will arrange for our customer care team to reach out to you and arrange a time that is suitable for you.
Kind regards
Christina
AF
Alison F.
I have increased charge to just…
I have increased charge to just tolerable and only feel contraction in buttocks
Response from INNOVONov 10, 2022
Hi Alison
Thank you for taking the time to leave a review. When you start using Innovo you will feel the contraction in your buttocks initially. As you increase the intensity level over time you will start to feel the contraction move to the pelvic region and then you will experience a "squeezing," "tightening," and or "lifting" between your legs as your pelvic floor contracts. You have now reached your desired therapeutic level. You should not experience any strong contraction on the front leg panels or experience pain at any time.
I will arrange for one of our dedicated customer care agents to reach out to discuss your progress.
Kind regards
Christina
RP
Robin P.
Still no product but paid my $500.00
Still no product but paid my $500.00! I was assured my product was delivered by a 3rd party and the “customer care” team would reach out. They did the next day and assured I would receive another. Still no product! 😂😂. Refund my money or send me a product. Quit messing around with women who trust your company and product.
Response from INNOVONov 8, 2022
Dear Robin
I am sorry you've had a less that superior experience with our 3rd party delivery company.
I can see from our records that the two packages have been shipped to your chosen delivery and were both delivered. The first package was delivered on 11th of October and the 2nd package was delivered on the 29th of October.
If you could provide an alternative address, we can try and reship again.
I will arrange for our customer care team to reach out again.
Kind regards
Christina
DK
Dorothy K.
All of the electrodes do not work and…
All of the electrodes do not work and did not have any contractions. When you buy a product for almost $500.00 expect all of the electrodes work. Extremely disappointed.
Response from INNOVOOct 27, 2022
Hi Dorothy
Thank you for taking the time to leave a review. It would be good to know which electrodes are not working, in some instances people think the product is not working because they cannot feel it on all 8 pads, but the pulses are primarily being felt via the pads 37 & , this is due to the multipath technology which delivers the electrical muscle stimulation (EMS) through various paths and to different places. This idea proved way more effective than simply delivering EMS through only one path. That’s why, when you put on the INNOVO shorts, you can feel the contraction points throughout your upper thighs, seat and pelvic region, ie more paths equals more impact.
I will arrange for our customer care team to reach out to discuss your Innovo further, to ensure you are getting the best from your Innovo.
Kind regards
Christina
MI
Michele
Extremely slow delivery
I ordered the INNOVO starter kit on 6 October and I am still waiting for it to arrive. It was meant to arrive the evening of Saturday 22 October (16 days) but Evri cancelled the delivery as the driver could not make it. I then had to request for it to be rediverted to my local ParcelShop as they don't seem to deliver on Sunday and gave no indication as to what day it wouId then be delivered so was unsure if I would be at home or not. I'm still waiting today 26 October - 20 days after ordering it for it to arrive. I think this is unacceptable to be waiting over 20 days for the item to be delivered especially considering the cost. I wonder how much longer I will be waiting before I actually get the item.
Response from INNOVOOct 27, 2022
Dear Michelle
I am sorry to hear you've experienced a delay with Evri delivering your parcel. I can see from our records you have now received your order.
I look forward to hearing more about your Innovo journey, if there is anything Innovo can help with, please do not hesitate to reach out.
Kind regards
Christina
KH
Kathryn Huddleston, M.
difficulty maintaining contact with the…
difficulty maintaining contact with the electrode pads.
Response from INNOVOOct 25, 2022
Hi Kathryn
Thank you for taking the time to leave a review. I am sorry to hear you've had some contact issues.
I will arrange for our dedicated customer care team to reach out today to provide some assistance and ensure your product is working as it should.
Kind regards
Christina
AA
Anna A.
I am so disappointed with these
I am so disappointed with these, I just don’t believe that it works for so many women. My problem is the constant error codes 😞 so frustrating, I’ve called them, checked the cables, added more spray, tried a million different positions- it’s just SO hit & miss whether it works or not & even if it does, the random electric shocks on my left hip are extremely painful. Final straw tonight is on trying to use P1 error code 29 appeared 😫 that’s a new one for me & something to do with a controller error!!! All the others have been shorts errors. Weirdly P2 is working fine but I don’t need that program. So fed up & could cry the amount I spent on it only to have very sporadic sessions and therefore no improvement 😞
Response from INNOVOOct 25, 2022
Hi Anna
Thank you for taking the time to leave a review, unfortunately in some instances the shorts may not be suitable. I am delighted to inform you, we have an alternative product, the wrap garments, the garments deliver the same therapy using a slightly different application. I will arrange for our customer care team to each out today, to arrange the replacement.
Kind regards
Christina
UP
upinthemtns
faulty products, accusatory CS
Well, that was a(n expensive) waste. Got it, worked great for~8 weeks and I did notice some improvement (like not peeing when I sneezed) but then (literally) ZAP! and the shorts shorted. The CS agent I reached accused me of using it incorrectly, so it was my fault. I'd explained how I fastidiously followed the instrux but whatever. The 3rd CS agent was great, talked me through it, and sent me a replacement pair of shorts. Those worked for, seriously, <1 week, gave out with a *very* painful zap on my right buttock. Called again and was, again, told it was my fault; my husband was in the room with me, overheard the agent, and indignantly said that I "[am] following the guide perfectly!" So I called again and was treated suspiciously and only once I could prove I mailed back the faulty shorts were the third pair sent out to me. The very first time I used them they, again, painfully zapped my right buttock and ... I am so frustrated. Three pairs of faulty shorts within four moths. This is nuts. Out of all the contacts I've had with CS only ONE was kind, only ONE did not treat me as if I were guilty of -- what? Being duped into spending a small fortune to be repeatedly, painfully zapped and accused of negligence.
Response from INNOVOOct 19, 2022
Hi there
Thank you for taking the time to leave a review. I am sorry to hear you've had issues with your Innovo shorts. I will arrange for our customer care team to reach out today and arrange to send you the alternative garments, which deliver the same therapy via a slightly different application.
In regards to your customer care I am sorry you were not satisfied, we take our customer care very seriously and I've listened back to the calls and I can hear the agents followed procedures and at no time accused you of negligence or at any point blamed you for the shorts issue. I am sorry you felt this way and we will work to ensure instruction is not misunderstood in future.
Kind regards
Christina
