INNOVOReviews of myinnovo.com

I am being charged by affirm even though I returned my shorts. I’ve been calling for 2 days and the phone line is busy

They advertise a 30-day money back guarantee but it is impossible to fulfill. Their one and only phone number is disconnected. I sent three emails to their email address requesting a return and all went unanswered.

I purchased this product and the first set of shorts that I received, after carefully following their sizing guidelines, literally fell off of me. After multiple calls and emails during with customer service representatives argued that the shorts must fit and be working properly and tried to "trouble shoot" even though the shorts were around my ankles and clearly could not function, they agreed to replace the shorts with one size down (4 nor 5). I pressed for a smaller size, as I am usually an XS and the first shorts were ginormous. But to no avail. If received the replacement and, as I expected, they were still to big. They stayed on my waist, but now fit like mens gym shorts or trunks - baggy around the legs. The only way I could get them to work was to try to wrap string and bandages around my legs to hold the connectors in place. I reached out to customer service again. And was sent back in the same circles that we went through in the first place until finally they stopped responding. I am left with a choice of throwing everything out and looking for another solutions. Or giving another $250 to a company that does not deserve my business to try to purchase a replacement short in a proper size from my own pocket. I recommend against making a purchase from them. If you do, ignore their sizing guidelines or try sizing down at least two sizes. Or have a lot of rope and string around so you can tie your shorts on.

I received my Innovo kit sometime in late October 2022. After using for a week or so I was being shocked really bad and asked for an exchange on the shorts. The shorts were replaced and I received the new ones around Mid November. I used the new shorts for about 4 weeks but started having issues with being shocked and error codes on the controller. I have tried for weeks to work through the errors and constant shocking but I can't take it any longer. The error code on the controller says that there is a problem with the pads on the shorts. As I already asked for one replacement I have been hesitant to ask again but I really need these shorts to be replaced. I have not been able to finish one 12 week round of treatment without being shocked and constant error codes. I am so disappointed in my experience with your product. Its been over a year since I last used the shorts and I am experience terrible muscle twitches in my legs and behind. This has happened ever since I had tried the Innovo Product. The twitches are so intense it wakes me up at night and I can't get bad to sleep. The shocking and the contracting of the muscles during use has not been a good experience because now I am having problems when I am not even using it.

I wouldn't give it a single star! It is rubbish. Waste of money. When demanded a refund l was told the policy changed and l was not liable for a refund as promissed earlier. I feel conned. Very expensive mistake. I wish l had never heard of them. This is preying on desperate women.

I bought the Innovo starter kit but the shorts were too big . For over 2wks I couldn't get hold of anybody on the phone or via email, afyer 2wk i finally got to leave an answerphone message which promised to contact me back in 24hrs this dis not happen although I did finally get am answer via email. But they did not exchange the shorts for smaller size or offer me the refund that I asked for . I find there customer services very disappointing and unhelpful and also the website will not show refund policy or how to return the product or put you in touch with anybody that can help . I would not recommend this product or company to anyone else, which is a shame as I did buy the original product 6yrs ago and found the company a lot better to deal with back then over now .

I bought these shorts in 2019. At first they seemed to work. However, the shorts kept giving me an electric shock. I thought it odd and stopped the device. Tried a few more times and again got an uncomfortable electric shock. I haven't used them since. They have been sitting in their box and I feel I have wasted £200 on a product I haven't been able to use. Still got the bottles that came with it. I had high hopes but I wouldn't use anything that gave me pain like this.

Good concept, terrible product. On my second pair of shorts. They last about 4-6 weeks then stop working and flash error messages. Be prepared to waste hundreds and pounds and hours of your life trying to figure out what went wrong before giving up completely.