INNOVOReviews of myinnovo.com

Response from INNOVONov 14, 2022

Hi Julie, I can see that your product was delivered yesterday. My apologies for the delay with this. Please do not hesitate to contact our Customer Care team for any questions you may have about getting the most from your INNOVO. Danny

Response from INNOVONov 8, 2022

Hi there Thank you for the taking the time to leave your review. As a medical device company Innovo follows very strict rules in relation to customer safety and all products are tested independently by accredited laboratories to the highest standard under the European Medical Device Directive. I have arranged for our customer care team to contact you to discuss the events which you have mentioned in your above review. Kind regards Christina

Response from INNOVONov 8, 2022

Hi Susan Thank you for taking the time to leave your review. I can see you've spoken to Claire on our customer care team. I hope your issue is now resolved. Should you require any further assistance, please do not hesitate to reach out to us. Kind regards Christina

Response from INNOVONov 7, 2022

Hi Marty When you start using Innovo you will feel the contraction in your buttocks initially. As you increase the intensity level over time you will start to feel the contraction move to the pelvic region and then you will experience a "squeezing," "tightening," and or "lifting" between your legs as your pelvic floor contracts. You have now reached your desired therapeutic level. You should not experience any strong contraction on the front leg panels or experience pain at any time. I will arrange for one of customer care team to reach out to provide further clarification. Kind regards Christina

Response from INNOVONov 7, 2022

Hi Eric Thank you for taking the time to leave a review. I am sorry to hear your promotional code did not apply. I can see you've already been in contact with our customer care team and they've applied the discount, you can expect to see the $150 discount refund in the next couple of days. Kind regards Christina

Response from INNOVOOct 18, 2022

Hi Terri Thank you for taking the time to leave a review. I am very sorry to hear that you haven't experienced any improvements so far. It is very unusual to no experience any type of improvement after this length of time, I will arrange for our experienced customer care team to reach out to you to ensure you are using Innovo correctly and ensure experiencing a pelvic floor contraction whilst using Innovo. Kind regards Christina

Response from INNOVOOct 12, 2022

Hi Caroli Thank you for taking the time to leave a review. I am very sorry to hear that you've only experienced a slight improvement so far. It is very unusual to not experience any improvement after this length of time, I will arrange for our experienced customer care team to reach out to you to ensure you are using the correct size and ensure experiencing a pelvic floor contraction whilst using Innovo. Kind regards Christina

Response from INNOVOOct 12, 2022

Hi Kimberly Thank you for kind comments for customer service team, we do endeavour to provide gold standard service. I am sorry to hear you've had some issues with the shorts, unfortunately in some instances the shorts may not be suitable. I am delighted to inform you, we have an alternative product, the wrap garments, the garments deliver the same therapy using a slightly different application. I will arrange for our customer care team to each out today, to arrange the replacement. Kind regards Christina