INNOVOReviews of myinnovo.com

It’s not worth the money. Shorts far to big, in accordance to their sizing. Only feel sensation on the buttocks,no feeling from legs or stomache area. Telephone Innovo explained my situation,to be told to try the diffypostios, I have and still the same complaint as expressed above..

Really disappointed. This product worked well for a week then started showing error messages against electrode 3. It won’t work at all now. I am asking for a refund as this was an expensive item.

I have had extensive repeated surgery which decimated my pelvic floor. It has been a traumatic time. I tried Innovo just over a year ago and to my astonishment had amazing results after the initial 12 week period. I was really stunned by the difference and could exercise again and go about my daily business without the stress of 'accidents'. I raved about it to anyone who would listen and made numerous comments on social media sites that people ought to try it. HOWEVER... the last two sets of gel pads (at c.£29.00 each) have degraded almost immediately and leave large blobs of sticky residue all over the areas where the pads are - I need to shower afterwards and pick off the sticky residue. And then the control device stopped charging. I contacted Innovo on 21 March and had a good initial response from Carole. I did everything asked of me to troubleshoot and to give information (including original receipt) and was assured a replacement would be sent. The last I heard from Innovo was 11 April, which I responded to on 12 April with a new copy of my original invoice as requested. I have since emailed twice and no-one has had the courtesy to respond. I am desperate to receive the new device (mine has ceased to work) as all my problems have returned (as advised to Innovo). I now have incontinence again, it's very distressing and very depressing. I don't honestly believe that the people at Innovo have any grasp at all on just how distressing incontinence can be, otherwise someone might have had the decency to contact me or respond to my emails. So I am left with a device that won't work, incontinence, frustration and depression. I didn't want to resort to writing this review as I have had amazing results - the Innovo does work, and brilliantly. But the customer service is appalling and dispassionate and no-one is responding to me. So in the deafening silence, I am left with complaining on this forum as a means of trying to get some kind of response.

I am really disappointed not only with the Innovo Shorts product, but also with the customer service I have recently received. I bought the shorts in October 2018 and began using them in November. I used the shorts for about four weeks and was seeing some improvement. However, one day they would not start working and the device began flashing the numbers 3 and 7. I tried them again everyday for a week in different positions and they still did not work. I then phoned up customer services and spent an hour performing the troubleshooting exercises whilst wearing the shorts, even though they had not been working in different positions for a week. After this, the lady on the phone offered to send out a new pair, which I accepted. Once the new pair had arrived, I began using them in February 2019. I used the new pair for four weeks until exactly the same thing happened. One day they stopped working and began flashing 3/7. I was now incredibly disappointed and upset. I had started the 12 week programme twice and due to the faults in the devices I had completely wasted my time. So, once again I rang customer services, now requesting a refund. The man told me he would have to pass my request to his supervisor, who would ring me to process my refund. After three days I did not receive a call. I had to resort to sending a chase-up email and later receive a message not about my refund, but that somebody will be in touch to arrange a return. Guess what? Once again, nobody bothered to get in touch even about the return. I emailed the company one final time to tell them what had happened and I finally get a message left on my machine. The company had only just phoned, so I immediately phone back, but the member of staff who phoned had gone on his break! How convenient. I then asked to talk to a supervisor and they were also on a call. What a surprise. With no other option than waiting to be phoned back, there was nothing I could do. However, finally and unexpectedly, I received a phone call and was able to organise a return. This was with a member of staff called Dirk who also confirmed on the phone that I would 100% receive a refund once the shorts had been returned. Over two weeks have now passed and I still don’t have a refund. I emailed them on Thursday saying I had still not received my refund (and again on Friday as - what a surprise - they didn’t reply!) and told them that if I did not hear back by Saturday 02/03/19 at 10:00 I would be contacting the small claims court through my family law firm and I would be leaving negative feedback. This is now where I am at. I will update once there has been a decision through the courts. UPDATE AND REPLY TO THERESE: 05/03/19: I received a call yesterday from a member of staff called Ellen who stated I did not receive a refund because they did not have my card details on file. I then handed over my card details, but nearly 24 hours later the refund has STILL not appeared in my account. 06/03/19: I can now confirm I have received a receipt of the refund and the funds have appeared in my account. Legal action will no longer be necessary.

Product not working?

I had really high hopes for this - unfortunately I find it all most impossible to get on - trying to put your hands through the holes and wrap around your self is so difficult - I also do not feel it is doing anything it just seams to make my bum cheeks clench - very disappointed for the money - maybe the new actual shorts version would be better , had I realised that was being released I would of waited

2 weeks after ordering,and still could not get to work, I received an email telling me there were much easier to use shorts, replacing the awkward garments previously sold, available but I would have to shell out an extra £70!! Awful customer service and I will imminently be putting the innovo on eBay to try to recoup some of my money.

Aucun resultat !!