Christine T.
Answered my questions
A short time after I received the system I needed to contact Innovo with some queries and concerns about my condition, and I felt concerned that I couldn't get a response on the phone, and at the time I rang I wasn't able to leave a voicemail. However I then decided to email the address that the automated phone gave, and I wrote it as clearly as I could so that there would be no confusion, making a list of my problems and queries. I was very happy when I received a reply to my email, I think it was on the next working day, and the person who replied had taken the trouble to reply in detail to each of my queries so I was very pleased and surprised that they had taken the trouble to do this. They also asked me for some additional information, so I replied to their email, and promptly received a reply from them, again with relevant details, and their email was written with a kind and concerned tone. They did then phone me the following afternoon on the mobile number I had provided, which was nice of them, although I realised that all my queries had been dealt with in the eatlier emails so there was nothing further to be dealt with. In general though, I think it is preferable to chat to a person over the phone because you can tell a lot by their tone of voice etc in the way they answer your questions. However I was very impressed by the detail and courtesy of the email replies I received.