INNOVO is the truly non-invasive pelvic floor exerciser that does all the hard work for you. No more leaks, pads or worries. Start your journey to bladder control with INNOVO. Using a hand-held controller that is attached to a wearable pair of shorts, INNOVO delivers 180 targeted impulses in every 30-minute session to strengthen the muscles of the entire pelvic floor and re-educate the muscles that control bladder function – safely and effortlessly while you relax. Results in as little as 4 weeks. If you suffer from bladder weakness, you have a choice. Choose the pelvic floor restoring pants. Choose INNOVO.
INNOVO (myinnovo.com) has 1,726 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
myinnovo.com
Website
myinnovo.com
Category
Health Equipment
Listed on Five Star Index
2026
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The company replied to 57% of reviews.
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Most recent review: August 2026.
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Not satisfied at all. All the information you should provide when to use & when not to use.
To send the item back,I had to send to Germany with my cost. No proper base to send in U.K. No communication from Germany when they received the item.I had to communicate in U.K. to get my money back. Very bad communication.
Response from INNOVOJul 15, 2019
Hi Rakshaben Patel,
Thank you for taking the time to leave a review. We are sorry that you decided to return your INNOVO. I can see from our records that your refund was processed on the 11th July, it usually takes 3-5 working days for a refund to reach your account, so it should be with you shortly.
Please do not hesitate to give us a call if we can help with anything else. You can contact us by calling 0800 028 5687 or alternatively you can email us at [email protected].
Kind regards,
Therese
PE
Peekaboo
I contacted customer services 3 times…
I contacted customer services 3 times on seperate occasions regarding the sensations I should be getting from the innovo shorts. I am only getting sensations in the lower buttock region on programs 1&2 the other 6 pads are doing absolutely nothing. All customer service keep on saying to me is ‘this is normal madame’ and it will increase with my usage but it hasn’t. it is so very frustrating as if this is normal why are there 6 other pads on the shorts surely they should be giving me some form of sensation especially as I put the intensity up to 70 which killed my buttocks but did nothing else where. They offered to replace the shorts but first I had to return the first pair of shorts to Germany via the tracking service before they would send another pair out to me. This would cost me an awful lot of money as the packing would be large and weighty. To me this is outrageous. They are penalising me for their faulty product. Not good customer services that’s for sure.
Response from INNOVOJul 4, 2019
Dear Customer,
Thank you for taking the time to leave a review, I am sorry that you are not completely satisfied with your INNOVO® experience so far. From reading the information you have provided above, it sounds like your INNOVO® is working correctly.
For Programme 1 you should feel the sensation in the lower buttocks and as you increase to the therapeutic level the sensation should move forward. You will not feel stimulation / a contraction from the other 6 electrodes, more of a slight tingling on the skin, which varies from person to person. For Programme 2 the stimulation is only coming from the two electrodes on the buttocks, so you should only feel the stimulation in the lower buttocks region. If you have any further queries on this and would like to provide your contact details, we can organize a call for you with our head office so that we can go through your questions.
As for returning your product for a replacement, our standard practice is to provide free shipping for product replacements. We do however charge for postage for a return for refund if the customer decides that they no longer want the product.
Please get in touch if you would like to organize a call with our head office, you can call us at 0800 028 5687 or alternatively you can email [email protected], we would be more than happy to help.
Kind regards,
Therese
TW
Tony W.
No mention of do not use if you have a…
No mention of do not use if you have a pacemaker until purchased
CH
Cheryl
So excited to receive my innovo only to…
So excited to receive my innovo only to find it doesn’t work. The only thing I got was a timer, no intensity nothing. I feel really let down by this product
Response from INNOVOJun 20, 2019
Dear Cheryl,
Thank you for leaving a review, I am sorry that you are having difficulty setting up your INNOVO®. It sounds like all you need to do is press the + button on your INNOVO® controller to increase the intensity level. As you increase the intensity on the controller you will start to feel your pelvic floor contracting. It is important to experience a pelvic floor contraction to benefit from the therapy, and you should aim to use INNOVO® at the strongest intensity you can comfortably tolerate.
You can find this information on your Quick Start Guide. If you need any assistance or advice on using your INNOVO® please give us a call on 0800 028 5687 or alternatively you can send an email to [email protected], and we would be more than happy to help.
Kind regards,
Therese
ZX
ZXY
Absolutely rubbish product
Absolutely rubbish product. Innovo claim that this is "clinically proven" to work. This may be true in a laboratory setting, but not in the real world. It's a TOTAL waste of money (of which this lot have had over £300 from me) and time. Save yourself a load of time, money and hassle and find another solution to your problem. I'd give this heap of junk minus stars if I could.
Further to the response below from Innovo: I have, on numerous occasions, asked for help and advice, and got absolutely nowhere. Useless customer service as well as crappy product. Avoid at all costs.
Response from INNOVOJun 20, 2019
Dear Customer,
I am really sorry that you have not had a positive experience with our product, it would be great if you could let us know why you weren't fully satisfied, and we would be more than happy to provide assistance.
If you would like to give us a call on 0800 028 5687 or alternatively you can send an email to [email protected], we will be more than happy to discuss any concerns that you may have because the INNOVO® really is changing people’s lives!
Kind regards,
Therese
HG
Helen G.
Not a great experience
I placed my order on the 22nd May and have still not received it. I have emailed customer services and no body responds.
Response from INNOVOJun 10, 2019
Dear Helen,
Thank you for getting in touch, I am really sorry to hear that you have experienced a delay in receiving your product. Unfortunately it looks like the courier lost the package in transit. Apologies for the inconvenience, we will be sending out a new unit to you today and we will contact you as soon as possible to provide you with tracking details.
Kind regards,
Therese
MA
Margaret
Tried to pay in instalments but took…
Tried to pay in instalments but took full amount. Rang and eventually got through to automated machine which said they’d ring me back but they never did.
Response from INNOVOMay 30, 2019
Hi Margaret
I am sorry to hear you may have chose the incorrect payment option when placing the order on our website. It is possible to update it the payment plan.
I can see our customer care team had sent a reply to your email on the 24th of May, but I will arrange for them to call you today and explain the process in full.
Kind regards
Innovo
EF
Elaine F.
Waste of money
I really wish I had never heard of this product. Recently bought the original garment but the sticky pads left bruises in my thighs when I removed them. Spent even more money on the shorts pack and get shocks and error messages.
Seriously, for this amount of money I would expect fewer problems...gutted I fell for it.
Response from INNOVOMay 17, 2019
Hi Elaine,
I am sorry to hear that you are experiencing issues with your INNOVO®. If you would like to give our Customer Care team a call on 0800 028 5687, or email [email protected], we would be more than happy to get this issue resolved for you.
Kind regards,
Therese
