INNOVOReviews of myinnovo.com

Don't Buy they Break Quickly! I bought Innovo shorts in May 2020 believing that they could help with Over Active Bladder Syndrome. I did my research online and asked the Innovo team themselves several times if the product would help. They assured me they would after 4-12 weeks. Firstly the shorts ordered at size 4 didn't fit and when I questioned it, I was fobbed off by customer service and told if I went for a smaller size they were not likely to work. Then the controller showed up an error, I contacted the customer service again and they agreed to send replacement shorts at a smaller size. I continued using shorts. After a month the controller started showing up an error and during the program completely shut down. Once again I contacted innovo and this time they told me the shorts had broken. There was no way to fix them and it was not worth them sending out a new pair. They then went on to send there Generation 1 model to me as a replacement. These include having the gel pads fixed on them. They arrived with no instructions! Finally when I started using these, its nothing like the online videos, in terms of getting them on or off! There awkward to line up on your body, the gel pads don't stick to the fabric and your always peeling them off your skin at the end of the programme. The gel goes everywhere. And then there is the cost of the gel pads needing to be replaced every three months. Overall you have no idea if they are really working or not after completed nearly 6 months use theres no diference. I am now asking Innovo for a refund for which they have had the cheek to ask for a Doctors letter to prove no other under lying conditions. They've also admitted that it doesn't work a 100% for everyone and thats that! Innovo sizing for shorts is totally off if you fall between sizes as I do on 3-4. The customer service cant seem to identify what size is right to match up to UK sizes and they seem like they are making a lot of money from conditions that clearly Innovo does not cure but is likely to add more stress to your life making such an expensive purchase and finding a product and nor its customer service works!!

Absolutely the worst rubbish I have ever purchased . Two pairs of shorts haven’t worked for more than 5 days . So don’t waste your money . These people are very reluctant to refund you but under the consumer rights act you are entitled to a full refund so I shall fight on .

Waste of money. It works a little but went wrong after 4 months (replacement for previous 1 that went wrong) they refused to replace said the guarantee was from original purchase. Crazy this last 1 kept giving me electric shocks. Would definitely NOT recommend. Bought a much cheaper product from Amazon and works far better

Not a great experience. The shorts sent shocks into my buttocks and the pain was pretty bad. A real shame as I was hoping for a fix. I called and I was sent the alternative Velcro wrap around innovo. This is a much cheaper alternative and you have to replace the gel pads every 3 months. I’ve not tried these yet as I’ve been diagnosed with an overactive pelvic floor and I’m Not sure if they are suitable for this?

I would not rate as 1 they are utter waste of money .... tried to get a refund as it wasn't helping they said i needed to use a few weeks to see a difference still nothing so I contacted them again and WHAT A SURPRISE ... i was out if the refund bracket of 1 month . THEY ARE A SCAM ... said they are used by NHS my consultant never heard of them ... My advice unless you have £300 to waste dont bother . After sales not interested !!

The fact that I have contacted this company 3 different times regarding hormone replacement therapy and the use of the product with no response leaves me very frustrated. Since I have had no response, I haven’t been able to begin using the product which tells me their customer service is less than impressive. There was absolutely no information regarding this question in the facts before I spent $400 on the product, and when I received the product it was in the book sent with the product. Be very careful when you order this product, it appears once they get your money you are out of sight and out of mind!!!!!

** UPDATE*** after several emails with the customer service team the issues have now been resolved, thank you. Had these for about 4 weeks now I was sceptical about spending that amount of money but the reason I bought them was because you could use them whilst sitting down, they started off great worked everytime, depsite measuring and ordering the correct size they have now gone really baggy and I keep getting the exclamation error, I emailed customer service and they replied with some troubleshooting and also stating they work best whilst in standing position, which there is no mention of on the website or adverts, anyway when I do manage to get them working the pain when using them sat down is excruciating and I cant turn them up as high as I could at first, ridiculously expensive for something that doesn't work correctly.

I wanted this to work but after 2 pairs of pants - size 4 and then size 4, I still pee all the time. I couldn’t get the 2nd pair to stop shocking the hell out of my left side so I’m out about $600. I’m so upset at myself for spending this much money.