Mary W.
Be very patient, 3 and half weeks late.
I made my order on 20th May and my order was confirmed, and that they would be delivered within 2 to 3 working days. I was informed 4 days later that my order would take a further 10 days. After two weeks I emailed the company to see where my order was, no reply. After a number of phone calls and more emails to the company, I was told they hadn’t been sent and that they would post them tomorrow. They didn’t arrive when promised. Finally received the order 3 and a half weeks late and if I hadn’t continued to chase them up I would still be waiting. Not impressed with customer service at all.
Response from INNOVOJun 16, 2021
Dear Mary Thank you for taking the time to leave a review. I am sorry you received your product later than expected, unfortunately we had a delay with the shipment in the size you had purchased which could not be helped. I am delighted you now have your Innovo shorts and I hope we will hear back about your progress and how Innovo has improved your condition and changed your life. If there is anything further we can help with, please do not hesitate to contact us on freephone 0800 028 5687. Kind regards Christina