HH
Innovo generation two (shorts) not recommended
I have generation one Innovo and thought I would upgrade to the shorts. This was a mistake. I purchased a size small, and they fitted when first tried on. As soon as I put the shorts on (after spraying with conductor spray as indicated) and connecting the monitor to start treatment, it began beeping with a warning sign/error messages. I went through the trouble shooting manual and video. I disconnected and reconnected the leads several times, reapplied spray, repositioned the shorts, with no success. When contacting customer service for returns procedure, I was instead given a helpline (only open 9-5:30pm Monday - Friday) to go through trouble shooting. I had already done this for several hours with video and manual guidance. My expectation of an adequate Innovo shorts product is that you put the shorts on, and the treatment is delivered without problem and no need to troubleshoot (trouble shooting did not help). I have gone back to generation one and have been using this with no concerns with my monitor. The shorts are an upgrade and expense I regret. They are an expensive waste of valuable time and money. I would have given it one star, however customer service, whilst unhelpful (only providing a helpline not accessible in evenings or weekends) and not responding to my return request, were not impolite. I do not recommend making this purchase.
Response from INNOVOMay 30, 2019
Dear HH I am sorry to hear you experienced issues with our new Innovo Shorts. If you would like to contact me directly on [email protected] or call 0800 028 5687 I can look into your details and arrange a full product replacement. I look forward to hearing from. Kind regards Christina