INNOVOReviews of myinnovo.com

Response from INNOVOMar 3, 2020

Hi Mary, We're proud that INNOVO users have had life-changing results from our clinically proven, safe and effective therapy, so we are disappointed to hear that your INNOVO journey has not been successful so far. Please do get in touch with our Customer Care team who will be able to assist you with any queries you may have on your INNOVO. Christina

Response from INNOVODec 19, 2019

Dear Marilyn, I'm sorry to hear that your shorts were too big. We do offer a free size exchange on INNOVO so if you would like to contact our Customer Care Team on 0800 028 5687 or email [email protected], they will be happy to assist you with this. Danny

Response from INNOVOOct 29, 2019

Dear Jan Thank you for leaving your feedback, I am sorry to hear you are having issues with the fitting off the shorts. The current shorts come in 9 different sizes to ensure there is a size available for the majority of our customers. If you would like to contact our Customer care team, they will happily arrange a size exchange for you? you can call freephone 0800 028 5687 or email [email protected] and some one can arrange to call you back. We look forward to hearing from you. Kind regards Christina

Response from INNOVOOct 7, 2019

Hi Louisa, We are sorry that you were having issues with the fit of your INNOVO shorts, but we are really happy that you got in touch with us. We are always more than happy to discuss customer queries or issues, we pride ourselves on providing the highest standard of customer service to all of our customers! We are looking forward to hearing how you get on with your new shorts. Please do let us know if we can help you with anything else. Kind regards, Therese

Response from INNOVOSep 3, 2019

Hi Jill, Thank you for leaving a review, I am sorry that you are experiencing issues with your INNOVO. I have looked into your customer details and I can see that you had contacted us, and at the time the shorts were still working. We usually advise customers to continue using their shorts if they are slightly large but still working, however now that you are starting to receive errors I would advise that you probably need a smaller size. If you could get in touch, we will be more than happy to sort that out for you. You can give us a call on 0800 028 5687, or alternatively you can email us at [email protected]. Kind regards, Therese

Response from INNOVOAug 12, 2019

Dear Wendy, Thank you for taking the time to leave a review. I am sorry that you have had this experience. Your feedback is important to us and I will be sure to look into this as it is very unusual, we pride ourselves on providing the highest customer service possible. If you need any further help or advice you can email me directly at [email protected] and I will be happy to help. Kind regards, Therese

Response from INNOVOMay 30, 2019

Dear Majorie, Thank you for your review. It's still early days so keep going, we recommend using the INNOVO® for at least 12 weeks 5 out of 7 days a week to achieve positive results. I am sorry to hear you are having issues accessing our chat function, if you cannot access our chat function we do offer customer support via freephone 0800 028 5687 where you will get an instance response to your query, our lines are opened 08.30 to 05.30pm Monday to Friday or you can email [email protected]. Kind regards, Innovo