GardynReviews of mygardyn.com

Response from GardynJan 24, 2022

Hello Jonathan, We sincerely apologize for the delay in getting back to you. Only one of your emails successfully made it through to our Customer Support system, so we were unaware of the prior emails that you were sending. We have sent you an email in order to resolve this situation, and proceed with next steps. Please take a look soon!

Response from GardynJan 17, 2022

Hi Andrew, we are so sorry that you are dissapointed in our customer support. We took a look at our recent interactions and did not see anything where you needed further assistance or information. We want to make sure that we resolve whatever issue you may be currently facing. Please be on the lookout for an email from us soon!

Response from GardynJan 7, 2022

Hi Randy, I'm sorry to hear of your damaged Gardyn! We see that support got back to you within 48 hours of your message and was offering to send replacement parts for anything that was damaged in transit. Our small but mighty team is dedicated to helping all of our Gardyners and are working as quickly as they can to get to everyone. Our deepest apologies for the delay with getting back to you. In addition, before we ship any Gardyn, it undergoes several stages of quality checks. We intend to provide only the highest quality items to our customers and we want to ensure the courier is handling the packages with care. We hope we can turn your experience around so you can get back to Gardyning :)!

Response from GardynDec 22, 2021

Hello Dustin, we are so sorry to hear that you are having issues with our Gardyn app. We would be happy to help you with these issues. We do not see any requests in our Support system under your name or email. Our Support team has sent you an email to help resolve this issue. We kindly ask you follow-up directly with them.

Response from GardynDec 18, 2021

Hello Julie, we are so sorry to hear that you are dissapointed with our app and help center content. We would be happy to help you with these issues. We do not see any requests in our Support system under your name. In order for us to assist you, would you please email [email protected] detailing these issues? That way our team can help you get these problems resolved!

Response from GardynOct 27, 2021

Hi, We are so sorry that your welcome kit was not complete! We were able to locate your conversation with our team in our support chat system and see that our team responded to you on Saturday after receiving your email within the same hour. While we completely see the desire for a call center, Gardyn is a relatively new company and therefore has a small but mighty team. Our team is online and able to be contacted 7 days a week through [email protected] . We see that our team was able to send out any missing parts and replacements for you with 2 day shipping after confirming your order number and we are so happy that your Gardyn is back on track! We appreciate your patience and feel free to contact our Support team if you have any additional concerns and they will be happy to help.

Response from GardynAug 1, 2021

Hello Nun, we are very sorry to hear that you have been having issues with your Gardyn. When assessing whether a replacement is needed, there is usually some troubleshooting we ask Gardyners to do to make sure it is necessary to send a correct part. We apologize for any frustration this may have caused. This is not typical and so we would love to have the opportunity to make this right. All Gardyns come with a one-year limited warranty, and Gardyn Support is always willing to help when it comes to plant health or pest prevention and control for your unique growing environment. Many Gardyners achieve success and we would love for you to be one of them. We were not able to find you in our system under this name, but we would appreciate if you could reach out to us at [email protected] so that we can assess and learn from your experience to improve our Customer Support, training, and quality assurance.

Response from GardynJun 7, 2021

Hi Caitlin, we apologize that Customer Support did not reach out to you as quickly as would have been ideal for your situation. We see that you reached out on Friday afternoon and also acknowledged a previous email you had received from us. Our Customer Support team operates daily from 9-5 ET and typically responds within 24 hours. We saw that the next morning we were able to follow up with you to offer a replacement for your broken water pump. If you are ever missing a response from us, kindly check your spam folder. We also have chat hours from 10-5 from Monday through Saturday if you would like a more immediate update on your case. Since you left multiple comments across several posts our social media team treated the case as spam and internally referred it to our Customer Support team to be addressed as quickly as possible. We will continue to review this internally to ensure the utmost transparency and quality of customer service for Gardyners. We appreciate your feedback.