GardynReviews of mygardyn.com

I spent a lot of money. I am not getting any help w the online App or supposed Support Service I paid for. I'm very upset. In tears.

Garden technical support has gone way down hill. They used to be reachable by phone with support personnel who truly cared. I understand that growth requires more scalable solutions but the Zendesk sorry system is horrible. Complete fail

I received my Gardyn as a Christmas present last year. Love the idea but still took me a minute to start my Gardyn. About maybe 2 months, I started to planting and it worked perfectly, during my membership I had a few issues but after contacting the support team. It was quick resolved. Since Sunday 04/10/2022 I noticed my plants was fading, looking dry and some look like dying. So I immediately look into the website and test the water pump, which was not responding, so I checked if the WiFi was connected on the app, things look good. So I followed all the steps recommend from the website support team. Still at that point the light and wifi connection was working but water pump was still not working. So I reconnect the Gardyn from there it went just out completely. No there is no power, no light and no watering. I immediately filled a warranty report on Sunday. Didn't hear anything. So Monday passed I email the support team, I received an email mentioning they will respond in 24hours. Well today is Wednesday 04/13/2022 and still nothing. I contacted the owner/ CEO via email today. Let see what happen.

I liked the idea of the Gardyn 2.0 unit, that seemed to fix the common issues on the Gardyn 1.0 unit. But so far, I am very unsatisfied with the 2.0 unit. First, there was a problem with the wifi on the unit itself. Lights would turn on and off when they felt like, not when they were programmed. The pump had the same issue, and over 2/3's of the plants died. Customer service sent me out a new lid that contains the brains for the Gardyn. I installed the new lid, and now the water level indicator does not work properly. Plus the tank refresh timer is constantly off. Overall, I think Gardyn company failed to test out the unit before shipping it out. Too many issues to mention in this post.

My Gardyn was so lovely but it fails to notify of failures and pests. I had massive infestation that wiped out all my lettuce that went from no issues to garbage in about a week - there is no guided learning on what to lookout for so these issues become a learning curve AFTER it’s happened not before. I’ve also had constant issues with the pump and watering. The app says you are watering but it’s not happening and I have had wilting lettuce kelby doesn’t notice. It’s very disappointed and will not recommend. My busy life makes it hard to stay on top of customer service which people have raved about but I’ve not had good experience with.

I ordered the Gardyn Nursery and expected to get something sturdy and somewhat necessary for my gardyn, but when I opened the box it was a chintzy piece of plastic, the middle piece is flimsy quality not even equal to the disposable trays you get from a garden store, and the air holes on top aren’t even drilled out nice they’re all rough and ragged and the lid doesn’t seat solidly on the base but rocks around. Not worth the $69.99 I paid for it.

I got it with broken light/camera bars. I have tried to contact with no luck its been more than a 4 day and no response. If they replace the broken parts I will update this but till then this stands as is.

I have had nothing but problems with this thing. Not sure if I just received a lemon, or if this is just how it is. Got the unit, got it put together, and realized the water wouldn't travel through one entire column. Took every finicky little piece apart to troubleshoot it, and realized that it came with a near permanent kink in the tube in the very top of the column. I tried to unkink the material and it wouldn't work. Hit it with a hair dryer, which seemed to work, but then it went back to the way it was as soon as it cooled down. Finally managed to get a binder clip to hold it open. Then, I noticed all the valves were leaking. Got an email from the company saying, "you've been identified as somebody who got the wrong valves" (not verbatim). So they sent new valves, which are a pain in the @$$ to change out. Then, the safety strap just crapped out on it and the screw head (flat part) pulled right through the fabric and the fabric was shredded. Then, an entire column of lights randomly went out. And I had to take the whole darned thing apart AGAIN to connect and reconnect and move things around to troubleshoot that. When customer service finally got back to me they said it needed a replacement lid, so they sent a garbage refurbished lid. The lights on it work, but the pump sounds like a jet engine. This was all within 2 months of buying it. Additionally, the Y cubes don't germinate. Terrible seed stock. I know it's the seeds and not my methods, because when I use my own seeds after the company seeds don't germinate within 2 months or more, my own seeds sprout within about 4 days. So paying for an expensive membership in addition to a faulty product for seeds that won't even germinate is just icing on the poo cake that this purchase has been for me. I do not recommend it. UPDATE: 4/5/22. Their customer service team did reach out, and continued offering the same garbage they always do. More piecemeal parts that I'd have to take the entire piece of garbage apart to install, prior to realizing they don't work, or something else broke, in the meantime. I again requested a brand new unit, or a refund, and was ignored. They offered to have the owner speak with me, but at that point I was just done with the whole thing. Water and algae seeps through the cracks of the columns, the water sensor on the refurbished lid they sent me because the original crapped out, didn't work. It's a pain in the butt to clean, their seeds don't germinate, and the veggies taste weird. This is one of the biggest wastes of money I've ever experienced. I finally threw the entire thing in the trash (except the base, which I can use to collect rainwater), and just took the financial hit of having ever bought this thing. Considering it a life lesson at this point. Learn from my life lesson, save yourself a lot of money and trouble, and don't buy one.