GardynReviews of mygardyn.com

I like the product but their customer service is lacking. A portion of my tower broke the other day and I've been unable to get in touch with anyone to get a replacement part. I paid for two years support and that appears to have been a waste of money. Their web site isn't helpful at all for ordering replacement parts. You're only option is to open a live chat that doesn't work. Very disappointed with this aspect. I'm going to duct tape the tower piece to get by; when it gives away completely the unit will go into the trash and I won't be back and won't have much nice to say about the product. Gardyn sent the replacement part I needed which was great. My only complaint is that no one confirmed that they had received my message. I was sent an email that an item had shipped but I thought it was my pod order. The email didn't specify what was being shipped. A simple "ok we received your request and a replacement will be sent out right away" would have eliminated the issue. Thank you for sending the replacement part.

I've had my Gardyn for a little over a year now I guess and I'm still loving it! I enjoy experimenting with different plants and seeing what I can grow. It is my favorite COVID impulse buy for sure. My biggest constructive feedback is that I'd love to see more options within the monthly kelby membership. Currently you can use it to get y cubes and plant food. There are a number of additional accessories Gardyn offers that I would like to have, but I can't justify the additional expense when I'm already paying $39 a month... for example I have a stockpile of ycubes and food but could use some extra caps for empty pods... I'd love to see more options within the membership for things like that!

What I love about Gardyn : a beautiful system that works and takes the guess out of hydroponics. Easy to assemble, fast to grow, delicious organic food, a super wide variety of green leaves. And did I mention beautiful ? It even comes with a vacation mode. I also really enjoy the knowledge sharing with the Facebook group - plenty of hacks and ideas that are really helpful. What I liked less : you cannot pick your first set of yCubes and must go with what they send you. Some plants get removed from the catalog every month. And - some of the hacks should really be part of the recommendations and not available only by searching the website or the FB group. What I dislike : the price of course :) I would also like to have the ability to get a smaller gardyn - for instance I would like to grow strawberries and it requires more cleaning - I would like one gardyn for just strawberries that would be - maybe smaller columns or something. I also hear a lot of complaints about parts... not ran into any issue yet myself but I have already gone ahead and purchased additional tube connectors. At this price, this should not be something that we have to do and the higher end connectors should come standard with the system, given that it’s a known flaw. Similarly, I would suggest to have a UV light come standard in the tank, given that growth of undesirables is a known issue. Overall love my system and I am considering getting a second one ! But for the price I feel it should be allowing for more flexibility in the YCubes purchases and come standard with better parts. :)

So far this is a great product. A couple things could make the experience better. 1. Additional Communication on shipping delays 2. Take advice from the forums regarding removable parts and include them in the product rather than pinning to the forum as additional cost/post purchase improvements. 3. Offer a way to provide feedback/replacements on ungerminated seed pods. Every month, I get ten, but at least 2 haven’t germinated each month (and I purchased the additional germination kit). Additionally several packs have come contaminated with pests that I have had to treat after.

Love the product. Easy to maintain and very pretty and productive. Would have given 5 stars but customer service needs improving

I have been a customer since December 2020. My equipment works great and I love my greens. I am now down to 10 pods at a time so I can eat all of them and not crowd out my greens. Unfortunately I frequently have pods that don’t germinate. I keep trouble shooting to no avail. I am currently finding the basil and petunias as consistent fails. Also my tomato’s are flavorless just like hot house.

Excellent customer support, once you set a phone appointment on their online calendar. My plants are germinating well. It is essential to be aware that when you purchase this Gardyn, you must give it a monthly cleaning- which takes a bit of time. That said, overall, I am pleased with this Hydroponic 30 plant Garden.

I ordered my Gardyn in August but waited until September 1 st to set it up. I had no problem putting it together and getting it connected to my WiFi. I am 76 yrs old. Only 20 out of 30 actually germinated. I have since used the pods to plant new lettuces. I am very happy with my yields and an so glad to harvest “safe” greens!