GardynReviews of mygardyn.com

Response from GardynJun 26, 2021

Hi Todd and LeAnn, We are so sorry you have had trouble connecting your Gardyn. We see that our team has tried to connect with you and walk you through troubleshooting steps, as well as have offered to call you on 6/24, which you declined. Our team would be happy to assist you but unfortunately if a device is having trouble which we have not seen before, troubleshooting is a necessary part of the process in finding a solution to get your Gardyn running properly. If you would like to schedule a call with our team, please email [email protected] with some possible times and our support team will reply with a set appointment.

Response from GardynMay 8, 2021

Hi Richard, we're so sorry to hear that the start to your Gardyning journey was less than ideal. The Gardyn arrives in 2 packages as the lights are packaged separately as they require extra handling. We see that your package had experienced shipping delays during the Christmas holidays and we sincerely apologize for that. Phone call appointments are available to our Gardyners and we our team can also be reached through online chat support from Monday to Saturday between 10AM to 5PM. We're so sorry once again for the difficulties you have experienced and we value your feedback.

Response from GardynMay 11, 2021

Hi Caitlin, we are sorry you had trouble with your Gardyn experience. We strive to present top-notch customer service and we sincerely apologize for everything you've gone through. Our support team is available via email 7 days a week to assist our Gardyners and we also offer live chat and phone call appointments. Our Help Center also has resources that present both instructions on set up, as well as walkthrough videos to assist you. You will find our return policy states that you can return your Gardyn within 60 days from the date of delivery. For order cancelled prior shipment or in the chances it's defective, you will receive a full refund. The Gardyn Home Device comes in 2 packages (totalling 37 lbs) which is the reason we have a restocking and shipping fee in certain cases. You can find our full return policy here: https://mygardyn.com/policy/return/. As a growing company, our team values and appreciates your feedback. Our dedicated team prioritizes customer experience and you can always contact us at [email protected].

Response from GardynNov 12, 2020

Hi Danielle, thank you for this feedback and we're so sorry to hear your assembly process was not as smooth as it should have been. Our Customer Support team is happy to work with you to troubleshoot and can send any replacement parts if necessary. Our Facebook group members help each other out with care tips and even minor troubleshooting. And, sometimes they are critical of Gardyn. It's a dynamic environment, and we allow posts that engage members on both a positive and negative level. However, the Facebook group members are are not really equipped to help with the type of device troubleshooting needed for the issue you described. We ask customers to contact our Customer Support team first to receive timely and effective assistance. This was actually a request from our group members so that technical troubleshooting that required our customer support or engineering intervention wouldn't be distracting from other community-oriented conversations. We're sorry for any frustration we added to your experience in declining the post and hope we can continue to work with you and earn your trust.

Response from GardynNov 10, 2020

Hi Diana, thank you for giving us this feedback. We're so sorry to hear that your installation experience was not as smooth as it should have been. Our Customer Support team is available to help daily from 9-5 with any assembly issues and can also send replacement parts if at all necessary. Deep cleaning the Gardyn unit is only recommended every 4-6 months. The regular monthly cleaning is easy and only takes 5 minutes, and you won't need to take anything apart. Feel free to reach out to us at [email protected] if you need help with anything at all.