GardynReviews of mygardyn.com

The pods don't grow. All the leaves that did come out are yellow like the system is overwatering and of the 30 pads 12 or better never even sprouted. I have pictures.

Don't bother. Their 24 hour text support is none existent. I even volunteered to help them out because Vivian said they are short staffed. Its sad because they could be making a lot of customers happy but tech support, well there is just one person.... apparently. I'll let you know if they let me on board....

I brought the system last Oct (2022) and set it up a few weeks ago. I went to sign into my membership (which I paid for 2 years) & apparently they are having issues with it. Now that system and the membership is about 2000.00 and I can't do anything till they fix the issue. One dept is blaming the order dept, they say it's a IT issue. I the mean time, I paid for something that is basically useless to me.

Lack of support with technical issues. Their only support is via email and each exchange takes 24 hours. I've had the unit for 2 weeks and still am not able to connect to wifi, which is necessary for full functionality. Don't waste your time.

I don't think it is unreasonable to expect a device at this price point to be able to run for 2-5 years before breaking down. I purchased 3 Gardyns, and in the span of one year, have had to replace every single lid once, sometimes twice. Not one of them lasted more than 6-9 months before some sort of major breakdown. Either the pump stopped working, the electrical system shorted out, it would constantly lose connection with wifi, or the sphaghetti tubing inside the column cracked and leaked. Kudos to the Gardyn support team, as they shipped me 4 replacement lids at no cost over the last year. Unfortunately, all the plants died by the time each replacement lid showed up. In short, great idea, cool design, but doesn't last long before breaking down. Once your original 1 year warranty is up, you have to pay $190 a pop to replace the lids. I can't recommend these units unless you enjoy constantly replacing the lids.

I have used the Gardyn exactly as instructed. Paid for Kelby subscription. Boost and food cost 75.00 per month. The unit grows algae like crazy. The plants remain so small that you cant feed one person never mind a family of four. The labor involved is entirely disproportionate to the meager yield. On top of that, the lights are obnoxious. I tried to return but am outside the 60 days so received a flat “no.” MAJOR WASTE OF MONEY AND TIME.

The product is horrible. More than half of my pods molded over! The plants do not grow and the light burns the ones that do! We have had it for 5 months, been taking great care of it and despite weekly trimming of dead leaves and flowers that sprout I haven’t even been able to yield a single edible plant. Even the lettuce is bitter. Customer service is terrible. I have no been able to get in contact with anyone. For 700$ You would think the device would work. Please do not waste your money on this. If it goes wrong you won’t be able to get any help from customer service. Not worth the purchase

On 05/04/23 I purchased a Gardyn 3.0 system for $864.92. I have been in contact with the company about my missing order and I have yet to receive it. They do not reply to emails as well. I will not recommend this company for bad customer service. I prefer how Aerogarden treats its customers and replies when I've encountered issues with my hydroponic gardens. It has been almost two months and I am without my purchase for order # D4140249066.