GardynReviews of mygardyn.com

When I initially purchased my Gardyn I was excited to grow organic produce from the convenience of my own home. After weeks of researching the best organic, self-sufficient and highly rated indoor gardens, I decided to purchase the Gardyn. Unfortunately, I had no success in sprouting since purchasing this 10 months ago. I've worked with customer support on several occasions, even replacing parts as part of their troubleshooting steps. However, nothing we did resolved my sprouting issue. After months of requesting a refund, they refused to accommodate due to it being outside of the 60-day return policy. This is very frustrating as it takes 6 weeks for sprouting to show which only leaves a two-week window to determine if your device is faulty which mine has clearly proven to be. They suggested I purchased a humidifier as the level of humidity is crucial for the plants to sprout but that wasn't explained to me upon purchasing. As a device that is marketed as "self-sufficient" I am shocked that extra devices are required. Overall, I am very dissatisfied with this purchase and wouldn't recommend it.

The hardware for this product is excellent, however the membership, and customer service is horrid. Primary issues - the plants that they say are available aren’t necessarily available. There was a plant i wanted for six months, it was never available. There are plants that are available for purchase on the website that your credits won’t work for. They aren’t available on the app, and regardless of whether or not you’re a member with ycube credits, you have to purchase them through he website. If you’re going to get the product, skip the membership. It seems like a scam, and the customer service department is wildly unhelpful. They just feed you a bunch of junk pre-written nauseating lines with exclamation points. They’ll tell you over and over again that you can always buy seeds elsewhere. Then what’s the membership for? Disappointing. Edit to response: but the problem wasn’t solved, and the customer service was lacking. There are still y-cubes that can be purchased with a credit card, but not with y-cube credits. Whats the point?

The functionalities don't really work, or not consistently. The water sensor is useless, always telling me the tank is empty at random times, and although the app advertises time-lapse, it always says this is not available when I try to view it. Not sure if it's a pilot feature, but there is no explanation or indication of if and when it would be available. Some of my plants have not sprouted either, and I think there should be a mechanism to get a replacement pod in your next delivery if that happens.

It started out great. The original customer service was excellent. Then the service went bad. It was hard to get my pods. I haven't received my automatic shipments since I went to the hospital. I was getting messages about my plants when my garden wasn't hooked up. They originally said to just put in the pods and grow. Now you have to prestart your pods. The machine is hard to clean. And customer service doesn't respond to my email. So I have a machine that cost alot. I paid for 2 years of pods and service ahead of time and didn't get what I paid for. So now it just sits in my living room taking up space - empty! No satisfied at all.

While I love the hydroponic gardening unit, many of my Y cubes didn't germinate after 2 months. Contacted customer service and they were going to "replace" them, but I had to continue a very hefty membership fee in order to access them. Not really worth it for the cubes that didn't germinate. I figure I'm better off buying seed packets and replacing the felt in the cubes on my own.

I am very disappointed in the app and help with gardyn. The app is very basic and is not user friendly. I expected much more. Kelby gives instructions based on a set calendar and not your actual plant growth. You must read everything in the help section and cannot rely on kelby. It takes 2-3 days to get a response from customer service. Need to send email, no number to call or chat with actual person just a bot. The device itself it very nice and seems to work well but sold as a smart system.

I do like this product, but it DOES NOT LAST. At not quite two years my entire system has completely broken down. I'm out 30 plants, the initial cost of the unit, and nearly two years worth of membership fees. The durability is not quality enough to warrant such a minimal amount of support.

UPDATE: I had to do all the troubleshooting which took several hours on the phone. The Gardyn IT people were unable to figure out what was wrong. They are shipping a refurbished lid which will hopefully solve the issue. At first the tech offered me a 1 mo. extension of our Kelby membership I countered with 6 mos given the time it took me to figure out what the issue was. They countered with 2, 1 of which is for returning the defective lid w/in 10 days of receipt of the replacement lid, so it really was only and additional mo. I asked for 3 which we were given. I used to work in online retail and we always went with the motto that the customer is right. Gardyn needs to improve their customer service and making customers happy. Our Gardyn worked fine for about the first 2.5 months (just after the 60 day return period) and then the lights won't turn on per the schedule. I have to manually reset the unit every day in order to turn them on. When I try and boost the lights they go off. Customer service has been unable to figure out what is wrong and escalated to IT. I have yet to hear from them. Our plants aren't doing well because they can't get enough light.