GardynReviews of mygardyn.com

Got the gardyn a little under a year ago. The WiFi connection never worked even with lower GHz. The entire unit bricked and stopped working and now the replacement piece has arrived but I still cannot connect to the WiFi they specifically say is needed. I have had pods mold in weeks upon them growing, pods not germinate at all, pods I just purchased dying currently due to this replacement piece issue, and have yet to actually receive live chat assistance or a phone call even upon request. Either Gardyn gets their WiFi issue situated and replaces my plants or I will be requesting an entire refund and if I am not issued my refund I will be reporting the continued issues to the BBB. Don’t waste your money on something not even capable of connecting to WiFi properly when it solely runs on WiFi.

Terrible customer service! My water pump is malfunctioning and my plants are dying. But customer service is only available by email and have not responded with a solution. The gardyn is great until something goes wrong. Then it's a very expensive planter with rotting plants.

Don’t waste your money. This company is not ready for prime time. There is absolutely no costumer support. Always be wary when a company doesn’t provide a phone number to resolve issues. They pushed a firmare update to the unit that clearly wasn’t tested and now my system is “bricked”. No lights, no water, lots of dead plants. The only response I received was an auto generated email that couldn’t resolve the problem. I’ve spent all day cleaning up the mess of dead plants left behind.

Horrendous start to finish. So many other hydroponic options without the hassle. First of all a piece arrived broken and took over a month for them to replace. 2nd, assembly is confusing and difficult and the pieces don't match properly 3rd, requires a SEPARATE 2g connection that is not specified when purchasing, most networks are 5g with 2g built in which is not compatible and they want you to buy a separate piece to make your wifi compatible 4th, you have to download an app to make it work and then pay for it after free trial, the lights are BLINDING this is not good for anyone with a studio apartment which one of the description/faqs says it is, I still can't connect to the internet and not buying any more accessories so this product is now useless to me, going to hope to resell for not too much of a loss

I have had nothing but problems with mine since the day I got it. I was sent a replacement top unit in February when the water pump quit working and all my plants died. It worked for a while and then I got a notice that they were doing a system update. My system hasn't been able to connect to the internet since and when the gardyn won't connect to the internet and won't re-pair (which happens frequently)- you cannot control the lights or watering. Customer service keeps saying that the unit will continue to have preset water and lights schedule, and sometimes that is true, but not this time. I came down to find the lights on at 3am and the pump quit watering the plants. Customer service told me to open up the top and manually dump water over the plants. This just ends up being a pretty expensive piece of PVC pipe, not the automated system they advertised. Every person I have communicated with has kept making excuses, saying "this should not happen" and blaming other parts of their "team". Now they claim that my system is trying to connect to some unknown network that is not visible in my house even though I never entered this network name or password into the app. I don't know why it is my responsibility to keep troubleshooting a product that doesn't work. I've asked them to provide a working unit or a refund. I'm also out 60 plants at $5 a piece from the two system failures plus the full price of the unit. This doesn't count the large number of pods that failed to germinate or pods that molded when the system actually worked. The resolution they have offered is 30 replacement plants. What good is it to get half the plants replaced when I don't have a working unit? And why half? Customer service is absolutely terrible. The company sounds like it is run by a couple of college kids who are in way over their heads and can't figure out their own tech. My advice is obviously not to buy this. If you are stuck with it and are considering ways to make it more cost effective, consider taking the nutrients they sell to your local hydroponic store. I did and they were very quickly able to identify a popular commercial brand in their store with the exact same ingredients in the exact same percentages. In conclusion, the two units I have received were not functional, and I am now faced with scrapping and it selling the parts to other people with broken units or salvaging pieces and re-designing a system that actually won't quit working every couple of months. I am so disgusted with this company that I have now filed a BBB complaint.

My Gardyn was working great and I was loving it. Then the watering mechanism stopped working. I reached out by email and FB several times, but no response for days. Meanwhile, many plants wilted and died and the room was filled with the smell of rot. This started 5 days ago and I still haven't received one reply (except for an autoresponse) from customer support. No messages from Kelby, nothing. And there is no phone number to call. So frustrating and disappointing. Crappy customer service, so beware.

We received this system and assembled as per the instructions. The light flashed on and immediately went out. Unable to get it to turn on we disassembled it and then reassembled it to insure we had done it correctly. Same thing...flashes on then nothing. ..... waiting to hear from support... waiting... waiting

It is advertised as a low maintenance garden. We spend hours each week maintaining it and the only think it has successfully grown is super bitter lettuce. For $1500 of harvested $10 of lettuce, that would have been better from a store. If you want a hydroponic system that lights up your house like an alien abduction and gives you bad lettuce..you’re going to love this thing! It’ll only cost you 100 times the price of good lettuce that you actually want to eat. If this makes you want to buy one of these, don’t buy it from Gardyn, I’ll sell you the Gardyn and 1.5 year subscription for 500ish bucks. Save yourself $1000, or plant an actual garden and get food you actually want to eat. This thing sucks.