My EyelabReviews of myeyelab.com

I appreciated the professionalism of IHosvany. He was very nice and fast fixing my glasses. I really like myeye lab! Great place to go to!!

I had an eye exam about 3 weeks ago, doctor ended the exam because a red light came on before he could finish my exam for Near sighted vision, told clerk to give me my prescription and I reviewed it and told both clerks what happen and how I did not think it was right. One clerk told me to give my eyes time to adjust I also inform them that I had a stigmatism in my left eye and now he’s saying that it’s in my right right. Which they claim it move from left to right. According to the other doctor I saw , it’s still in my left eye an has not changed. As I called back to inform them something was wrong they told me that I had to wait 24-72 hours before they could help me, it’s been 3 weeks now. No return call. No apology, no offer to refund my money, which I had to go pay $114.00 for another eye exam with another doctor. Called back today 6/8/20 and again they have to speak to another manager which was told to me the first several times I called. Per customer service Now I have to complete a report , but no one can explain what report and why this was not told to me in the beginning.i offered my correct prescription from another doctor to show the correct prescription, but no one is willing to work with me or refund my $89.00 back. One manager today said she will call me back tomorrow afternoon. Same story different day. I have never felt so disappointed in service and no one wants to fix the problem, only able to repeat what their policy is no grey area to help your paying customers.

Today I went MY EYE LAB on 249 and Cypresswood it was the worst customer service I have ever had, It was my first time in this place I went in and was recieved by a young female lady she took my information and just passed it on to another young man like she just did not want to help us, so he came over to ask us some questions and took my insurance card to confirm our insurance he was calling my insurance than another customer walked in so he just hung the phone up and walked off to get the manager, when he came back it looked like a friend of his walked in and he was hugging and laughing with his friend and just forgot we were in the store which just really pissed me off so I just grabbed my insurance card from in front of the manager and walked out. This place has very bad customer service If you need customer service with glasses DO NOT GO TO THIS LOCATION.

My wife had prescription and glasses done at Eyelab @ SE Military Drive and Base City San Antonio TX. Evidently the glass maker or the prescription was wrong 2 times. The last time they remade glasses my wife on Friday told them its not right they said take home and see if it gets better. Tuesday today she goes back and says there not right distance images like 15 feet away look small. She tells my wife take your glasses and go. She refused and we left without merchandise. No resolution and no refund out $351.50. VERY VERY poor customer service reflects badly on entire EYE LAB corporation.

I got over charged for my glasses. Guess they have to make their money some how. Great customer service though.

I got two pairs of progressive bifocals in different frames. One frame stressed the lens and the lens developed striations near the temple and the company did not warranty the workmanship. I have literally never worn these frames/glasses more than 5 minutes outside of my house. And the reason why I've never worn them is because the "reading" portion of the progressives is so tiny that I have to tilt my head 'way, 'way back to see out of the reading section. This makes it really hard to use a computer or actually read a book. The technicians mark the place where they see my pupils in the demo frames in the shop and measure. Ok, good. However, when I picked up the glasses, they just hand them over. They don't ask me to try them on or look to see if the progressive "sweet spot" is where it ought to be. One fellow explained that he's not qualified to do that. Apparently that sort of double-checking is beyond his pay grade. So, I went in and got two pairs of glasses that are sort of ok, but not at all "fitted". And frankly, for $700 (yes, progressives are pricey!), the frame prices were miniscule in comparison to the lenses, I really expect someone to check them out on my face when I get them.

One of the worst experiences I've ever had I been wearing glasses for 47 years and dealing with these people have been a nightmare taken 3 months to get one pair of glasses and probably another 3 to get the other pair.sorry customer service no wonder they have a C- rating with BBB do not visit this place

I went to eyelab today to pick up my glasses that I ordered almost 4 weeks ago... At that time lockdown was still on, but no mask required. Today, 2 women, said I must wear a mask...no exceptions ...i was not happy... I said "why? She is not even wearing hers right"...as I pointed to one of the lady employees telling me to wear it...hers wasn't covering her nose or mouth...😣😳🥴 They insisted...i went out to the car and got my stupid face covering just so I could pay for my 2 pair of glasses, one of which had the wrong colored frames...so that I would never return there again... By the way when you put a mask on with glasses your breath goes directly to the lenses fogging them up...🤓🤓🤓 I'm done with my rant now ... Except dont do biz with MyEyeLab at Hodges and Beach!