Emma Inc.Reviews of myemma.com

The agent that helped solve my login problem was very fast at finding the reason and the solution. And, he was super friendly and a good listener. Thank you!!!

My call to customer support was answered quickly, and the support person was amazing. He listened to me carefully, gave me confidence that we would find a solution and solved my problem efficiently. One of the best customer service experiences I've ever had!

This is the worse CUSTOMER SERVICE.............Total SCAM JOB Ordered my bottle On April 28th can't even get the correct tracking info...............I filed a claim with my credit card company Dr Sam should be embarassed by this a total scam........You call the company, your on hold for 45 minutes then you get disconnected.

I received specific details on how to resolve my issue with text formatting. I'm very grateful for Emma and its team of exceptional professionals!

The customer service rep was kind, patient, and very helpful. She answered my questions, pointed me in the right direction, and exhibited patience and understanding. She is an excellent representative of Emma.

Tech response was prompt and answered the questions I asked.

I was so excited when I stumbled on this site as I've suffered from IBS-C for a very long time. I've tried a plethora of things to help with this but all have failed and I (reluctantly) decided to go for this product EMMA to see if it would help. I made the purchase online and then ended up calling a number that was provided at the end of the transaction. The gentleman was Uber helpful and told me to save his number to call back later to give feedback after I had received the product and wanted to hear my success story (if I did indeed have one.) I received the product in about 5 days or so and started taking it (5/5) not much time yet to see if the product was gonna be a true success yet. On Tues 5/9 I noticed that my credit card had been charged an additional time for the same charge (so 2 times) on the same date 5/1. I called the number that I had for gentleman that originally helped me at time of purchase. It took about 45 mins to actually talk to him after weird music and being placed on hold. He told me to call Customer Service and they could take care of the issue. I called the number he provided and I ended up on hold Forever and then when I finally talked to a live person the runaround I got gave me a migraine. They claimed I ordered another 6 bottles 4 days after my initial purchase via the phone and that it was to be delivered that day (which it never was) and I could only get a credit back when I returned those bottles. I never ordered those additional 6 bottles, why would I when I hadnt even received the 1st 6 ones yet to even see if they were going to work for me. None of it made any sense and they refused to credit my account. The lady would NOT listen to me and eventually hung up on me. I tried calling back the gentleman that I had spoke with initially but I was on hold for over an hour and hung up, called back several times over the last 2 days with not answer and no call backs. I was charged an additional $234 for something I Never ordered and Never received. I have filed a claim with my Credit card company. On a good note though, I do really like the product and now after 6 days of use am seeing some progress and feeling some improvement. I hope it continues to do what it's supposed to do. I feel confident that it will and I will have a great story to tell about the actual product!

I called customer service for help and was on hold for almost an hour and finally hung up