Discover the world of My Dollfy and our exquisite custom crochet dolls, bringing your cherished memories to life with remarkable craftsmanship and heartfelt details.
My Dollfy (mydollfy.com) has 357 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
mydollfy.com
Website
mydollfy.com
Category
Art & Handicraft
Listed on Five Star Index
2026
About these reviews
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The company replied to 86% of reviews.
Latest
Most recent review: October 2026.
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It took a long time for a generic shiba to arrive, they never sent the pictures to approve that I payed $20 extra for. Never refunded the $20. The mobile hanger did not fit the crib.
Response from My DollfyJul 12, 2025
We’re so sorry to hear about your experience — and truly appreciate you bringing this to our attention 💛
It looks like the preview email we sent may have landed in your spam folder, which sometimes happens. We've since improved our process to include SMS alerts so that important updates like these won’t be missed in the future.
We deeply regret the inconvenience this caused, especially since you paid extra for that customization. We’ll be reaching out to you directly to make things right.
Thank you for your patience, and again, we’re truly sorry for falling short this time.
With care,
The My Dollfy Team 🧶
ML
Melody L.
They captured every detail perfectly
I was amazed at the detail in my doll when I received it. They took a picture and made it come to life. Everything was perfect, from the checkers in her pants to the necklace that she was wearing. The process was simple! All I did was send a picture.
Response from My DollfyJul 12, 2025
Thank you so much for your kind words — they truly made our day! ✨
We're so happy to hear that your doll captured all the little details that matter — from the checkered pants to the necklace. Our artisans pour their hearts into every stitch, and it means the world to know it brought your photo to life.
Thank you again for trusting us with such a special piece.
We’re so glad the process felt easy — that’s always our goal! 😊
Warmly,
The My Dollfy Team 🧶
DB
Dielony B.
You guys made wonderful job
You guys made wonderful job, thank you so much for bringing memories ❤️🩹
Response from My DollfyJul 12, 2025
Hi Dielony 💛
Thank you so much for your heartfelt words.
We’re truly honored to have been a small part of keeping those precious memories alive. ❤️🩹
Each doll we make carries a piece of someone’s love — and knowing it means something to you makes everything worth it.
From all of us at My Dollfy, thank you for trusting us.
With love,
The My Dollfy Team 🧶
RG
Rosemary G.
Omg I loved it…the best ever I will…
Omg I loved it…the best ever I will order again 🩷
Response from My DollfyJul 12, 2025
Hi Rosemary 🩷
Omg — your message truly made my day!
I'm so, so happy you loved it. Every doll is crafted with so much care and heart, and hearing that it brought you joy means the world to me.
Thank you for your kind words and your trust.
I’ll be here when you're ready to create something special again 💛
With love,
LC
Leeanna C.
It was the most beautiful gift
It was the most beautiful gift, I appreciated the up dates and quick edits. The communication was excellent throughout my entire experience from initial order to delivery.
Response from My DollfyJul 12, 2025
Hi Leeanna 💛
Thank you so much for your kind words — they mean the world to us.
We’re so happy to hear the gift brought beauty and joy, and even happier that you felt cared for every step of the way. Your trust in our process and your appreciation truly inspire our team every day.
Wishing you many sweet moments with your special doll ✨
With love,
AE
Ashley E.
The crotchet doll looked nothing like I…
The crotchet doll looked nothing like I thought & they would not refund me.
Response from My DollfyJul 12, 2025
Hi Ashley,
We’re truly sorry to hear that the doll didn’t meet your expectations. Our artisans always do their best to handcraft each doll based on the photos and details provided, and we deeply regret that it didn’t turn out as you hoped.
Since each item is fully handmade and personalized, we typically aren’t able to offer refunds — but your feedback matters a lot, and we’re always working to improve. If you'd be open to sharing more details with us directly, we’d love to make things right or offer a solution.
With sincere apologies,
DG
Damian G.
Scammers. Do NOT trust them. Bad owner/operator
Ordered 2 dolls and paid $20 extra per doll for custom input. Waited over a month for them with several emails apologizing for the delay. I was not able to customize the dolls or have them add anything even though I paid extra for their service. Also, ordered 2 cards for the doll, and only received one. They refused to send it out, even though I paid for it and instead emailed me a copy of it and told me to print it out… incredible. Spent over $100 on dolls that were supposed to be meaningful. Don’t trust them, will be reporting the overcharge to my bank
Response from My DollfyJul 12, 2025
Hi Damian,
I’m truly sorry for your disappointing experience. This is far from the thoughtful, meaningful gift experience we aim to provide.
Regarding the custom inputs, it appears there may have been a miscommunication — we always send a preview email for approval, but in some cases it may land in spam and go unseen. We’ve since added SMS alerts to help prevent this issue in the future.
As for the second printed card, I completely understand your frustration. The reason we offered the digital version was due to the tight timeline, but it was never our intention to withhold something you rightfully paid for. If you’re still open to it, I’d be happy to ship a physical version of that missing card immediately at no cost to you.
Please accept my sincerest apologies — we truly care about every customer’s story and are working hard every day to improve.
Warmly,
WB
Wesley B.
No Accountability in this Company.
This company has much to learn on ‘Professionalism’.
The product eventually got to my mailbox 2 1/2 months after the purchase. It was a Valentine’s Day gift and it was ordered and paid for on month in advance.
It was one thing after another & another & another! And just when you thought the order was ready, there would be something else.
The communication was sub par & unnecessarily DRAWN OUT! (Probably intentionally)
The artist got many colors wrong. Many TIMES! Each and every time, this would set back the process MUCH IN TIME.
The artist also gave the female doll very dark ‘roots’ in blond hair. lol There weren’t even any roots in the PHOTO!
MyDollify imagined roots in hair & then COMMITTED IT TO YARN! (You can’t write this s***!) or maybe you can now at this point idk.
They would not budge on a discount for the product even though management was very much aware the product was almost 2 months late on delivery for Valentine's Day.
Responses from management were obnoxiously polite to the point where it was intentional and they just made really poor excuses. No accountability. The whole experience was insufferable….
Never again with this company. Never again.
Response from My DollfyJul 12, 2025
Hi Wesley,
I’m truly sorry for your experience, and thank you for taking the time to share such detailed feedback — even though it’s painful to hear, it’s important.
We take full responsibility for the delay and the stress it caused, especially for such a meaningful occasion like Valentine’s Day. Your expectations were absolutely valid, and we deeply regret not meeting them.
As for the doll details, like the hair color and repeated adjustments, we clearly failed to translate your vision accurately, and that’s on us. Our dolls are handmade with care, but in this case, too many rounds of back-and-forth may have caused more harm than help — and we’re now reviewing how to streamline and clarify the preview process to avoid this in the future.
Regarding the tone of our communication — if it came off as dismissive or overly formal, that was never our intent. We genuinely aim to treat every order with heart and humility, and it’s clear we fell short of showing that authentically.
We know a refund or discount wouldn’t fix your experience — but we’d still like to make it right, in whatever way we can.
Please feel free to email me directly at [email protected] if you’re open to continuing the conversation.
Warmly,
