My DollfyReviews of mydollfy.com

Response from My DollfyJun 25, 2026

Thank you for sharing your experience. We are truly sorry for the inconvenience and frustration this delay has caused. Between December 2025 and February 2026, we experienced an unusually high volume of orders, and the Lunar New Year holiday also impacted our production and shipping schedules. Unfortunately, this resulted in longer processing times than expected. We sincerely apologize for the disappointment this caused, especially given the sentimental importance of your gift. We are continuously working to improve our service and communication so that we can provide a better experience for all of our customers.

Response from My DollfyJul 28, 2025

We sincerely apologize that the final product didn’t fully meet your expectations, especially considering the price point. As each of our items is handcrafted with care by skilled artisans using eco-friendly materials, slight variations in finish or texture — including the natural wood tone — are part of what makes each piece unique. That said, we deeply value your feedback and will continue working to improve both quality and consistency while preserving the heartfelt nature of our products. Every doll is made with love and dedication, and we truly hope it still brings some joy and meaning to you. Thank you again for your honest review.

Response from My DollfyJul 12, 2025

We’re so sorry to hear about your experience — and truly appreciate you bringing this to our attention 💛 It looks like the preview email we sent may have landed in your spam folder, which sometimes happens. We've since improved our process to include SMS alerts so that important updates like these won’t be missed in the future. We deeply regret the inconvenience this caused, especially since you paid extra for that customization. We’ll be reaching out to you directly to make things right. Thank you for your patience, and again, we’re truly sorry for falling short this time. With care, The My Dollfy Team 🧶

Response from My DollfyMay 14, 2025

Lamentamos sinceramente que tu experiencia no haya sido la que esperabas. 🙏 Nos duele saber que te sentiste decepcionado/a por el tiempo de espera, los materiales utilizados y la demora en la comunicación. Nuestro equipo trabaja artesanalmente en cada pedido con mucho cuidado, y aunque eso puede hacer que el proceso tome más tiempo, entendemos que tu expectativa no fue cumplida. Respecto a las flores, debería haberse respetado el detalle de croché, así que revisaremos internamente para que esto no vuelva a suceder. Agradecemos tu retroalimentación, que es muy valiosa para ayudarnos a mejorar. Si estás dispuesto/a, estaremos encantados de hablar contigo directamente para encontrar una solución. 💛 Con respeto, El equipo de My Dollfy

Response from My DollfyMay 14, 2025

Thank you for your honest feedback, and we’re truly sorry for the delay in communication. 🙏 You're absolutely right—communication is key, and we regret that we didn’t meet that standard during your experience. As a small team handling handcrafted orders with care, we sometimes fall behind—but that’s no excuse, and we’re actively working to improve our response times moving forward. We appreciate your patience and your support—it means a lot to us. 💛 Warm regards, The My Dollfy Team

Response from My DollfyMay 14, 2025

We’re truly sorry to hear that the doll didn’t reflect your likeness, and we sincerely apologize for the disappointment this has caused. 🙏 We understand how important representation and detail are in a personalized item, and we take this feedback very seriously. If you're open to it, we’d love the opportunity to remake your doll with the correct skin tone and features at no additional cost to you. Please reach out to us directly so we can make this right—your trust and satisfaction mean everything to us. 💛 Warm regards, The My Dollfy Team

Response from My DollfyMar 26, 2025

Thank you for sharing your feedback. We’re truly sorry to hear that the doll’s coloring did not match your expectations. Each doll is handcrafted with great care, and we always aim to capture the essence of every loved one. We regret that we missed the mark in this case. If there’s anything we can do to assist you further, please feel free to reach out to us. Your satisfaction means a lot to us. Best regards, The My Dollfy Team