MyDiabetesReviews of mydiabetes.health

Response from MyDiabetesSep 28, 2026

Hello Rosemary, Thank you for your feedback! We’re glad to hear you found the ordering process easy and straightforward. We appreciate you choosing MyDiabetes and hope you continue to have a positive experience. 😊 Best regards, MyDiabetes Team

Response from MyDiabetesSep 28, 2026

Hey Peggy, Thank you for your feedback! We’re glad to hear you found the ordering process easy and convenient. 😊 Best regards, MyDiabetes Team

Response from MyDiabetesSep 28, 2026

Bonjour Fabienne, Nous sommes désolés d’apprendre que vous avez trouvé l’application difficile à utiliser et que le renouvellement vous a pris par surprise. Nous comprenons que des frais inattendus de 87 € puissent être source de frustration, d’autant plus si vous aviez cessé d’utiliser l’application. Nos abonnements se renouvellent automatiquement, sauf en cas de résiliation avant la date de renouvellement. Le prix de l’abonnement, la facturation récurrente, les modalités de renouvellement et les conditions de résiliation sont indiqués lors du paiement et figurent également dans nos Conditions générales. Nous vous remercions pour vos commentaires concernant les rappels de renouvellement et les transmettrons à notre équipe. Si vous vous êtes abonné directement via notre site web, vous pouvez gérer votre abonnement en vous rendant sur le site MyDiabetes et en sélectionnant « Gérer mon abonnement ». Si vous vous êtes abonné via Apple ou Google Play, la résiliation doit être effectuée via les paramètres d’abonnement correspondants. La résiliation après un renouvellement met fin aux renouvellements futurs, mais elle n’annule pas automatiquement un prélèvement déjà effectué. En ce qui concerne le prélèvement de 87 €, les demandes de remboursement sont examinées en fonction des circonstances et des conditions d’achat applicables ; nous ne pouvons donc pas garantir un remboursement. Si vous souhaitez que nous examinions votre cas particulier, veuillez nous contacter à l’adresse [email protected], en mentionnant cet avis, et en indiquant l’adresse e-mail associée à votre compte ainsi que la date et le montant du prélèvement. Nous nous ferons un plaisir d’examiner l’historique de votre abonnement et de votre facturation. Cordialement, L’équipe MyDiabetes

Response from MyDiabetesSep 28, 2026

Hey Kerry, Thank you for sharing your feedback—we’re glad you’re enjoying the meal plans, and we understand how frustrating barcode and food-list limitations can be. We appreciate you highlighting this and will share your feedback with our team as we continue improving the app. 😊 Best regards, MyDiabetes Team

Response from MyDiabetesSep 22, 2026

Hey Ginger, Thank you for sharing your feedback. We understand that the menu variety, noodle dishes, salads, and calorie levels haven’t matched your preferences, and we appreciate you letting us know. If you have any questions, we’re always here to help. 😊 Best regards, MyDiabetes Team

Response from MyDiabetesSep 21, 2026

Hello Marcia, We’re sorry to hear about your experience and understand how frustrating an unexpected renewal charge can be, particularly if you intended to cancel and were not using the service. Our subscriptions renew automatically unless cancelled before the renewal date. The subscription price, recurring billing, renewal terms, and cancellation conditions are presented during checkout and are also available in our Terms and Conditions. We’re also sorry to hear you did not feel sufficiently informed about the upcoming renewal. If you subscribed directly through our website, you can manage your subscription by visiting the MyDiabetes website and selecting “Manage My Subscription,” then following the cancellation instructions. If you subscribed through Apple or Google Play, cancellation needs to be completed through the relevant store subscription settings. Please note that deleting the app does not cancel a subscription, and separate add-ons or additional subscriptions may need to be cancelled separately. Regarding the refund, refund requests are reviewed according to the applicable purchase terms and the circumstances of each case, so we cannot promise a refund simply because the subscription was not used. However, if you believe the renewal occurred after you had already successfully cancelled, we would be happy to review the account and billing history to clarify what happened. Please contact us at [email protected] and mention this review. Include the email address associated with your account, the date and amount of the charge, and any available cancellation information. Our support team can investigate the billing and cancellation records and assist further. Best regards, MyDiabetes Team

Response from MyDiabetesSep 21, 2026

Hey Casey, Thank you for your feedback! We’re glad to hear you found the sign-up process easy and convenient. If you have any questions, we’re always here to help. 😊 Best regards, MyDiabetes Team

Response from MyDiabetesSep 21, 2026

Hello Ann, We’re sorry to hear you’ve had difficulty cancelling your membership and that you’ve continued to see charges. To cancel a subscription purchased directly through our website, please visit the MyDiabetes website, select “Manage My Subscription,” and follow the cancellation instructions. If you subscribed through the App Store or Google Play, the subscription needs to be cancelled through your Apple or Google Play subscription settings. If a subscription is cancelled correctly before the renewal date, no further renewal charges should occur. Please also note that any separate add-ons or additional subscriptions may need to be cancelled separately. If you’ve already cancelled but were charged afterwards, please contact us at [email protected] and mention this review. Include the email address linked to your account and, if possible, the dates and amounts of the charges so our team can review your subscription and billing history and clarify what happened. Best regards, MyDiabetes Team