What a great app & program! It's only been a little over a week, I've eaten accordingly to plan, been walking & swimming, and lost 6 pounds. I really enjoy making the meals and they taste great. My roommates are even impressed! I can't wait to see what the next 2 months brings. My pre-diabetes wont turn into diabetes! Thanks for a new healthy lifestyle.
Response from MyDiabetesOct 8, 2026
Hello Pete,
Thank you so much for sharing your experience! We’re delighted to hear that you’re enjoying the meals, staying active, and finding the program easy to incorporate into your routine. It’s especially wonderful that the recipes are getting your roommates’ approval too!
We wish you continued success as you build healthy, sustainable habits and keep progressing toward your goals 😊
Best regards,
MyDiabetes Team
MA
Maureen
So far so good!
So far so good!
Response from MyDiabetesOct 8, 2026
Hello Maureen,
Thank you for your feedback! We’re glad to hear you’re having a positive experience with MyDiabetes so far, and we hope it continues to support your daily routine 💙
Best regards,
MyDiabetes Team
18
1885888
Moved through questions quickly
Moved through questions quickly. I was no able to add another health concern, preventing kidney stones to my profile.
Response from MyDiabetesOct 8, 2026
Hello there,
Thank you for your feedback. We’re glad the setup process felt quick, though we understand it’s frustrating not to be able to add an additional health concern that matters to you. Please contact us at [email protected] and mention this review so our team can look into the available profile options and help you further.
Best regards,
MyDiabetes Team
KB
Karen B.
Lots of great information
Lots of great information. Too many Extra offer changed from 5 stars to 4.
Response from MyDiabetesOct 7, 2026
Hey Karen,
Thank you for your feedback! We’re glad you found the information helpful, and we appreciate you sharing your concern about the extra offers. We’ll keep this in mind as we work to improve your experience. 😊
Best regards,
MyDiabetes Team
AR
Amanda R.
Wonderful and easy to use
Wonderful and easy to use
Response from MyDiabetesOct 6, 2026
Hey Amanda,
Thank you for your kind feedback! We’re so glad to hear that you’re finding MyDiabetes wonderful and easy to use. If you have any questions, we’re always here to help. 😊
Best regards,
MyDiabetes Team
SA
Sara A.
MyDiabetes: They are scammers
They are scammers! I have cancer and mental health illness, CPTSD and anxiety. I only signed up for an initial special deal. I immediately realised they were not offering me anything that was worthwhile. Then three months later they have taken a payment of £70. I had tried emailing them but the email address they give gives a undeliverable message so that's a scam right there. I have noticed they have responded to people over here but they are lying and giving an email address that doesn't work. I received nothing from them and did not agree to any further billing agreements. And have disputed the charge. Then I get an email from them saying my subscription is cancelled and the correspondence email is a different one (hello rather than info) I have written to them four times asking for a refund which they have ignored. DO NOT SIGN UP WITH THEM! They have aggressive billing techniques, take unauthorised charges from you and make it very difficult to impossible to get a refund. They actively resist giving legitimate refunds. It's disgusting how they prey on vulnerable people. They should be ashamed of themselves. I will be reporting them further.
Response from MyDiabetesOct 6, 2026
Hello Sara,
We’re very sorry for the frustration and distress caused by the renewal charge and, particularly, by the difficulty you experienced when trying to contact us. We also apologize if an email you used previously returned as undeliverable or if our responses did not address your refund request clearly.
Our subscriptions renew automatically unless cancelled before the renewal date. The pricing, recurring billing, renewal terms, and cancellation conditions are presented during checkout and included in our Terms and Conditions. We understand, however, that this does not resolve your concern about a charge you did not expect.
The correct MyDiabetes support address is [email protected]. If you have already contacted us several times regarding this £70 charge, please email us again at this address and mention this review. Include the email address associated with your account, the date and amount of the charge, and your previous correspondence if available. We can then review the subscription, cancellation history, billing records, and your refund request together.
Refunds are reviewed according to the circumstances and applicable purchase terms, so we cannot promise a refund in advance. We do want to make sure your request has been properly reviewed, especially given the communication difficulties you described. If your subscription has already been cancelled, no further renewal should occur.
Best regards,
MyDiabetes Team
RO
Rob O.
Horrible customer service
Horrible customer service. App was bought by mistake, and because it was a mistake it was unused during the free trial period. Then once the money came out of my bank on day 1 I tracked down where this money went. I contacted customer service explaining I have not used the app and just got charged today, so can you please refund because I want to cancel my subscription. And they wouldn’t refund me. The e-mail goes on to say how sorry they are that the app doesn’t meet my expectations? What expectation? I told them I never used it! My expectations were for them to make it right and cancel one day after my free trial expired. It’s like they didn’t even address me and just copied off some script they use to e-mail customer’s denied.
Buyer beware. If they won’t refund 1 day from a mistake purchase who is to say they’ll help you when you try to cancel and get charged again?
Response from MyDiabetesOct 5, 2026
Hello Rob,
We’re sorry for the frustration caused by the renewal and, especially, by the response you received when you contacted us. We understand that your concern was about an unintended purchase, that you had not used the app, and that you were requesting cancellation and a refund immediately after the charge. Our response should have addressed those points directly.
Subscriptions renew automatically unless cancelled before the renewal date, and the pricing, renewal terms, and cancellation conditions are presented during checkout and in our Terms and Conditions. However, we understand that knowing this does not make an unexpected charge less frustrating.
Refund requests are reviewed based on the circumstances and applicable purchase terms, so we cannot guarantee a refund simply because the subscription was unused. That said, if you believe your request was not properly addressed, please contact us again at [email protected] and mention this review. Include the email address associated with your account and the date and amount of the charge so our team can review the account, billing history, and previous correspondence.
Best regards,
MyDiabetes Team
KD
Kathy D.
MyDiabetes Deserves 0 Stars
I would give MyDiabetes 0 stars if I could. I paid for a 30-day trial period with the explicit guarantee that I would be refunded if dissatisfied.
My first issue was the meal plan that contained all the foods I disliked from the questionnaire. I replied to their email (hello at mydiabetes.health) to request that my meal plan be adjusted. Five days went by with no response. In the meantime, some guy named Gavin contacted me and wanted over $2k for “coaching”. I refused his offer.
I wrote back once more asking for a refund because no one had reached out to me regarding the meal plan. It has now been one week since that last email was sent and still not a peep from the “help” line.
I have just sent one more email (all in one thread) asking that they please refund my money. I have low expectations that there will be any response.
Don’t waste you time and money on MyDiabetes!
This company obviously likes to drag things out until you have surpassed the 30-day grace period so they do not need to honour their promise.
Update: I received a response denying my request for refund because I did not return their physical goods in resaleable condition (I only have an app). This company is a total scam, especially since this line is copied from my original correspondence with MyDiabetes: 👉 Try it risk-free with 30-day money-back guarantee
Response from MyDiabetesOct 5, 2026
Hello Kathy,
We’re very sorry for the experience you’ve described, particularly the delays in responding to your messages and the difficulty you had getting your meal plan addressed. We understand how frustrating this would be after completing the questionnaire and expecting the plan to reflect your preferences.
We’re also concerned by the refund response you received referring to returning physical goods. MyDiabetes is a digital service, so that wording does not appear relevant to an app subscription. We apologize for the confusion and would like to have this reviewed properly.
Regarding the meal plan, our plans are designed around diabetes-focused nutrition and the preferences provided during setup, with meal suggestions that can be adjusted or swapped. If the plan contained foods you had specifically excluded, we’d like to investigate why those preferences were not reflected.
Please contact us at [email protected] and mention this review. If possible, keep the existing email thread or forward it to us so our team can review the correspondence, your account, the meal-plan preferences, and the refund request together. We’ll also be able to clarify the applicable refund terms for your purchase and address the incorrect physical-goods wording you received.
Best regards,
MyDiabetes Team
